At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a leading provider of innovative solutions, we're passionate about empowering our associates to thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
We're seeking an experienced Part-Time Customer Service Advisor to join our remote team in the USA. As a key member of our customer service team, you'll play a vital role in providing exceptional service to our customers, resolving their post-purchase needs, and helping them feel heard and valued.
**About the Role:**
As a Part-Time Customer Service Advisor, you'll be responsible for handling high-volume calls from customers with inquiries about their recent purchases. You'll assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs, using your problem-solving skills to find quick solutions and resolve any issues. You'll also help de-escalate frustrated customers with empathy and professionalism, and occasionally assist with upselling or cross-selling when appropriate and necessary.
**What You'll Do:**
* Handle inbound calls from customers with inquiries about their recent purchases
* Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
* Use your problem-solving skills to find quick solutions and resolve any issues
* Help de-escalate frustrated customers with empathy and professionalism
* Occasionally assist with upselling or cross-selling when appropriate and necessary
**Who We're Looking For:**
* A compassionate and patient individual with excellent communication and soft skills
* Strong problem-solving abilities and a knack for de-escalating upset customers
* Someone who thrives in a high-volume, fast-paced environment
* Experience in customer service or call centers is a plus, but not required – training will be provided!
**Why You'll Love Working with Us:**
* Remote work: Enjoy the flexibility of working from home in your secured workspace
* Bonuses: Performance-based bonus incentives to reward your hard work and success
* Supportive Team Environment: Work with people who have your back
**Requirements:**
* 18 years or older
* High School Diploma or GED
* Be able to successfully pass a criminal background check
* Have at least six months experience in customer service
* Have high-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
* Ability to accurately type at least 30 WPM
* Have a secured workspace with a door that is only accessible to you during work hours
* Familiarity with iOS and/or macOS, or comparable technology, is preferred
* Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th
* Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
* Work at least 16 hours per week, working no more than 29 hours per week
* Reside in one of our US hiring zones
**We are NOT currently hiring in the following geographies:**
* States: AK, CA, HI, MA, IL, MT & NY
* Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD- Montgomery County, WA- Seattle, CO-Denver
**Benefits and Perks:**
* Competitive hourly rate of $17.31 per hour
* Performance-based bonus incentives
* Flexible remote work arrangement
* Supportive team environment
* Opportunities for career growth and development
**How to Apply:**
If you're passionate about providing exceptional service and helping customers, we want to hear from you! Apply now and join our team of dedicated customer service professionals at arenaflex.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities:**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
**Health and Safety:**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.