At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global, digital business services company, we deliver cutting-edge, digitally powered solutions to help the world's top brands streamline their operations and drive growth. With a global presence and a team of over 500,000 passionate individuals speaking more than 300 languages, we're committed to making a positive impact on our communities, clients, and the environment.
If you're looking for a career that's more than just a job, arenaflex is the perfect place for you. We're dedicated to investing in your future and providing you with the tools, training, and support you need to succeed. As a Pre-Licensed Customer Service Representative, you'll have the opportunity to work with a dynamic team, resolve complex customer issues, and develop your skills in a fast-paced environment.
**What sets arenaflex apart?**
* We offer a 5-day paid training program to help you prepare for the State Insurance Exam, so you can become a licensed insurance agent.
* Our comprehensive benefits package includes competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs.
* You'll have the chance to work with a diverse team, interact with people from all walks of life, and develop your skills in a collaborative and engaging environment.
* Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company, demonstrating the opportunities for growth and advancement within our organization.
**Responsibilities:**
As a Pre-Licensed Customer Service Representative, you'll be responsible for:
* Resolving complex customer issues and advising first-level representatives on high-level issues.
* Assisting policyholders with billing questions and concerns.
* Providing support to policyholders with policy changes requested.
* Supporting policyholders' needs by providing recommendations and adjusting as necessary.
**Qualifications:**
We're looking for fearless individuals who are inspired to deliver the best in all that they do. To be considered for this role, you'll need:
* 6 months of customer service experience minimum.
* Over 18 years of age.
* Ability to type 25 wpm.
* High School Graduate or GED.
* Comfort with desktop computer systems.
* Proven oral and written communication skills.
* 6 months of Call Center experience, preferred.
* Logical problem-solving skills.
* Availability to work various shifts.
* Ability to use Windows operating systems.
* Organization and work prioritization skills.
**Work from Home Requirements:**
To work from home, you'll need:
* A minimum subscribed download rate of 25.0 Mbps.
* A minimum subscribed upload rate of 5.0 Mbps.
* An ISP with no packet loss and ping under 50ms.
* An internet connection that is not Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
* Proof of internet speed.
* A clean and quiet workspace.
**Why join arenaflex?**
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We offer a workplace that's conducive to happiness and a healthy work-life balance, and we're dedicated to providing opportunities for growth and advancement.
**Apply now:**
If you're ready to take your career to the next level and join a dynamic team that's making a positive impact, apply now to become a Pre-Licensed Customer Service Representative at arenaflex.