Experienced Relief Call Center Dietetic Assistant – Patient Nutrition Support and Food Service Coordination

About Us

At Stanford Health Care, we are dedicated to delivering exceptional patient care and experiences that exceed our patients' expectations. As a leading healthcare provider in the heart of Silicon Valley, we strive to create a culture of innovation, compassion, and excellence. Our Food Services Department is a talented team of culinary and food service professionals who are passionate about providing patients, visitors, and staff with a premium dining experience through locally sourced, sustainable food that supports healing and wellness. Our Food as Medicine philosophy brings awareness to the critical link between eating healthy and living well.

Job Summary

We are seeking an experienced Relief Call Center Dietetic Assistant to join our team. As a Relief Call Center Dietetic Assistant, you will be responsible for receiving phone calls from hospital patients and their families, taking orders and answering questions about menu items available for ordering and delivery to their rooms. You will also be responsible for entering orders into a computerized food service system, in accordance with established call/service center standards, available menu items, and dietary restrictions. This is a fantastic opportunity for a customer-focused individual who is passionate about providing exceptional patient care and support.

Key Responsibilities

• Receive phone calls from hospital patients and their families, taking orders and answering questions about menu items available for ordering and delivery to their rooms.
• Enter orders into a computerized food service system, in accordance with established call/service center standards, available menu items, and dietary restrictions.
• Provide exemplary service and customer care to patients and their families.
• Work collaboratively with the Food Services Department to ensure that patients receive high-quality food and nutrition support.
• Participate in ongoing training and education to stay up-to-date on menu items, dietary restrictions, and food service policies and procedures.
• Work effectively in a fast-paced environment, prioritizing tasks and managing multiple phone calls and orders simultaneously.
• Communicate clearly and effectively with patients, families, and healthcare staff to ensure that patient needs are met.
• Maintain confidentiality and adhere to all applicable regulatory requirements, department procedures, and Stanford Health Care policies.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent.
• One (1) or more years of customer service, food service, and/or call-center experience.
• A practical knowledge of nutrition and medical terminology is desirable.
• Basic computer skills and the ability to quickly learn and become proficient in the use of menu ordering software.
• Strong interpersonal and customer service skills, with the ability to provide outstanding service at all times.
• The ability to learn and work within established standards, policies, and procedures affecting assigned work.
• The ability to read and write, and follow oral and written instructions.
• The ability to answer telephones courteously and communicate clearly, both verbally and in writing.
• The ability to maintain confidentiality and abide by all acceptable standards in safeguarding information to respect and protect patient privacy.

Preferred Qualifications

We are looking for candidates who possess:

• Experience working in a healthcare setting, preferably in a food service or nutrition support role.
• Knowledge of menu planning, nutrition, and food safety principles.
• Strong problem-solving and negotiation skills to work with patients in selecting meals that meet the guidelines of their diet order.
• Ability to work effectively in a team environment and contribute to a positive and supportive team culture.

Career Growth Opportunities and Learning Benefits

As a Relief Call Center Dietetic Assistant, you will have the opportunity to learn and grow with our organization. We offer:

• Ongoing training and education to stay up-to-date on menu items, dietary restrictions, and food service policies and procedures.
• The opportunity to work collaboratively with the Food Services Department to develop and implement new menu items and programs.
• The chance to participate in quality improvement initiatives and contribute to the development of new policies and procedures.
• The possibility of advancing to a Part-Time or Full-Time Food position, which offers guaranteed hours and full benefits.

Work Environment and Company Culture

As a Relief Call Center Dietetic Assistant, you will work in a fast-paced environment, prioritizing tasks and managing multiple phone calls and orders simultaneously. You will be part of a dynamic team that is passionate about providing exceptional patient care and support. We offer:

• A hybrid work model, combining remote work with time in our office.
• A supportive and collaborative work environment that encourages open communication and teamwork.
• The opportunity to work with a talented team of culinary and food service professionals who are dedicated to providing patients with a premium dining experience.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A starting hourly rate of $29.41.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan with employer matching.
• Generous paid time off and holidays.
• The opportunity to participate in ongoing training and education to stay up-to-date on menu items, dietary restrictions, and food service policies and procedures.

How to Apply

If you are a customer-focused individual who is passionate about providing exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to:

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About Stanford Health Care

Stanford Health Care is a leading healthcare provider in the heart of Silicon Valley. We are committed to delivering exceptional patient care and experiences that exceed our patients' expectations. Our Food Services Department is a talented team of culinary and food service professionals who are passionate about providing patients, visitors, and staff with a premium dining experience through locally sourced, sustainable food that supports healing and wellness.

Equal Opportunity Employer

Stanford Health Care strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, Stanford Health Care does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.

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