At arenaflex, we're on a mission to revolutionize the way sales teams operate in the field. As a leader in field sales management, we're committed to providing our clients with the best possible experience. We're now seeking an experienced Technical Customer Support Specialist to join our team and help us achieve this goal.
**About arenaflex**
arenaflex is a high-growth SaaS company that's transforming the field sales industry with our continuously evolving, enterprise-ready solutions. Our HQ is located in Lehi, Utah, with a new location near Austin, Texas, and we're proud to have over 100 employees on board. We're passionate about putting our employees first, offering competitive pay and benefits, and creating a work environment that's fun and rewarding.
**The Role**
As a Technical Customer Support Specialist, you'll be the go-to problem solver for our clients, resolving phone, email, and chat support tickets, reporting bugs, and collaborating with other departments to create the best customer experience possible. You'll be at the center of all the action, working independently but always having your team's back. Your mission will be to help our clients succeed in field sales, and your role will be crucial in making that happen.
**Key Responsibilities**
* Resolve phone, email, and chat support tickets in a timely and professional manner
* Report bugs and collaborate with other departments to create the best customer experience possible
* Provide technical support and troubleshooting for iOS, Android, and web applications
* Collaborate with other departments to create knowledge base articles and other support resources
* Participate in on-call rotations and provide after-hours support as needed
* Stay up-to-date with industry trends and developments to continuously improve support services
**Essential Qualifications**
* Technical proficiency with iOS, Android, and web applications
* Experience in technical support or a help desk environment (SaaS experience a plus)
* Excellent communication skills – ability to communicate complex technical information to clients in a clear and concise manner
* Strong problem-solving skills – ability to troubleshoot complex software issues
* Eye for detail – ability to identify and report bugs and other technical issues
* Strong team spirit – ability to work independently but always have your team's back
* Natural sense of empathy and patience – ability to help users of all technical levels resolve their issues
**Preferred Qualifications**
* Previous experience in the door-to-door sales industry (insider knowledge of our clients)
* Prior experience in customer-facing roles like call centers, help desks, or tech support
* Creative problem-solving skills and a knack for thinking outside the box
* Interest in continuous learning – ability to stay up-to-date with industry trends and developments
**Benefits**
* 10 paid holidays
* 20 days of PTO
* 401(k) 100% matching up to 4% of salary (vesting is immediate)
* Company phone plan covering service for employee and spouse/child
* Fully stocked break room and weekly catered lunches at HQ
* Corporate passes
* Women's group
**Work Environment and Culture**
At arenaflex, we're passionate about creating a work environment that's fun and rewarding. We believe in putting our employees first, offering competitive pay and benefits, and creating a culture that's inclusive and supportive. Our HQ is located in Lehi, Utah, with a new location near Austin, Texas, and we're proud to have over 100 employees on board.
**Career Growth Opportunities and Learning Benefits**
We're committed to providing our employees with opportunities for growth and development. We offer training and development programs, mentorship opportunities, and a culture that encourages continuous learning. Our employees are our greatest asset, and we're committed to helping them succeed in their careers.
**Compensation, Perks, and Benefits**
We offer competitive compensation, perks, and benefits to our employees. Our compensation package includes a base salary, bonus structure, and comprehensive benefits package. We also offer a range of perks, including a fully stocked break room, weekly catered lunches, and corporate passes.
**How to Apply**
If you're passionate about providing exceptional customer support and want to join a high-growth SaaS company that's transforming the field sales industry, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.