Are you looking for a career change that offers flexibility, growth opportunities, and a chance to make a real difference in people's lives? Do you want to join a company that values its employees, fosters a culture of inclusivity, and is committed to providing exceptional customer experiences? Look no further than arenaflex, a forward-thinking global organization that is seeking an experienced Technical Support / Customer Service Representative to join its remote team.
**About arenaflex**
arenaflex is a global leader in customer experience and technology innovation, helping the world's best-known brands improve their businesses through exceptional customer experiences. With a diverse team of over 70 nationalities from around the world, arenaflex is a true melting pot of cultures, ideas, and perspectives. Our company is built on a foundation of people-first values, where every employee is empowered to contribute to our success and well-being.
**Why Join arenaflex?**
As a Technical Support / Customer Service Representative at arenaflex, you'll be part of a dynamic team that is passionate about delivering outstanding customer experiences. You'll have the opportunity to work from home, enjoy a flexible schedule, and develop your skills and knowledge through our comprehensive training programs. Plus, you'll be part of a company that is committed to career growth and personal development, with over 80% of our managers and leaders promoted from within.
**Key Responsibilities:**
As a Technical Support / Customer Service Representative, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Being an amazing problem-solver and offering additional products and/or services
* Delivering expert customer experiences with a smile
**Qualifications:**
To be successful in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States and have a valid U.S. address for residence
**What's in it for you?**
As an arenaflex employee, you'll enjoy a range of benefits, including:
* Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Reimagine the best version of you!**
If you're looking for a career change that offers flexibility, growth opportunities, and a chance to make a real difference in people's lives, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
**Location:** USA
**Language Requirements:** English
**Time Type:** Full time
**Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:** Currently, this position may be performed only in the states listed here.
**arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.** For more information regarding your EEO rights as an applicant, please visit the following websites: •English•Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.