The Expert Consultant – Solution Customer Success Manager for Adobe Workfront (Adobe Practice) will serve as the primary advocate for client success, ensuring maximum value realization from a client’s Adobe Workfront investment. You will combine deep technical expertise in project management solutions with exceptional relationship management skills to drive client satisfaction, retention, and growth. This role requires a strategic mindset to understand complex business needs while providing hands-on guidance for Workfront optimization and best practices.
DUTIES AND RESPONSIBILITIES
Client Relationship & Success Management
- Develop and execute comprehensive success plans that align Workfront capabilities with client business objectives
- Conduct regular business reviews, health checks, and strategic planning sessions to ensure optimal platform utilization
- Monitor client adoption metrics and engagement levels to predict and prevent churn risks
Adobe Workfront Solution Expertise
- Recommend comprehensive Adobe Workfront solutions tailored to specific client project management needs
- Recommend Workfront Fusion scenarios, modules, and routes to optimize automated workflows and business processes
- Recommend system integrations using connectors and APIs to ensure seamless data flow between Workfront and other enterprise systems
- Provide expert guidance on Workfront architecture, scalability, performance optimization, and security best practices
- Stay current with latest Adobe Workfront releases, features, and industry best practices to drive continuous improvement
Value Analysis/Solutions/Outcomes
- Able to take client business objectives and turn them into comprehensive Value Realization programs -- including success metrics, measurement frameworks, and timeline milestones
- Evaluate information gathered from multiple client sources, reconcile conflicting priorities, decompose high-level business goals into actionable value drivers, and abstract tactical activities into strategic value narratives
- Proactively identify and communicate value realization opportunities and risks to client
- Own and monitor client success metrics and key performance indicators to ensure all deliverables demonstrate measurable business value
Strategic Value Thinker
- Serve as a Value Realization thought leader for assigned client engagements by implementing success frameworks and measurement capabilities that align with overall business strategy
- Understand the client's business objectives and proactively manage client and consulting team expectations around value delivery timelines
Problem Solver & Success Advocate
- Proven experience using structured, disciplined approaches to solving client adoption challenges, value measurement problems, and success barriers
- Ability to head off potential client satisfaction issues before they materialize and have strong client advocacy skills
Documentation & Reporting
- Strong skills to produce necessary Value Realization documentation, including success plans, value measurement frameworks, ROI reports, adoption metrics, and executive dashboards
- Support the account team in developing value realization briefs, success statements of work, and measurement templates and tools
QUALIFICATIONS
Required
- 2-4 years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings
- 2+ years of hands-on experience with Adobe Workfront, including system configuration and implementation
- Adobe Workfront certification (Professional or Expert level)
- Deep knowledge of Adobe Workfront architecture, features, and functionalities
- Experience with Workfront Fusion scenarios, modules, routes, connectors, and API integrations
- Understanding of project management methodologies (Agile, Waterfall, hybrid approaches)
- Proficiency in database management and basic scripting languages
- Experience with system integrations and data mapping processes
- Experience with Value Realization methodologies, ROI measurement, or business outcome tracking
- Conducting client workshops and stakeholder sessions to define success criteria and value metrics
- Basic understanding of business case development and value measurement frameworks
- Client relationship management and stakeholder engagement experience
- Success plan development and execution
- Understanding of consulting delivery methodologies and client engagement processes
- Experience with customer success platforms (e.g., Gainsight) and measurement tools
- Strong analytical skills with the ability to translate data into actionable insights
Preferred
- Bachelor's Degree Desired
- Understanding of change management principles and adoption methodologies
- Experience in client budget management and commercial discussions
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementionedlocationsbut applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact[email protected].
Originally posted on Himalayas
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