Toyota Material Handling is seeking a passionate and dedicated Fleet Services Account Manager responsible for managing and growing the company's fleet accounts. The role involves developing strong relationships with customers, ensuring high-quality fleet management services, and overseeing account management activities such as service, data analysis, and contract negotiation.
Responsibilities
- Develop and maintain strong relationships with Advanced Services fleet customers, serving as the primary strategic liaison to ensure alignment with client objectives and organizational priorities
- Partner with customers to define, implement, and achieve strategic goals related to cost optimization, equipment lifecycle management, operational efficiency, and business expansion
- Act as liaison between dealers and customers for any service related discrepancies
- Lead dealer training initiatives focused on system enhancements, process optimization, and the adoption of best practices to drive continuous improvement across the dealer network
- Oversee execution of customer deliverables, ensuring proactive engagement and measurable improvement in customer satisfaction and retention metrics
- Prepare and present comprehensive Quarterly Business Reviews, providing strategic insights on account performance, financial outcomes, and growth opportunities
- Monitor program compliance and Key Performance Indicators, leveraging data driven insights to inform business decisions and continuous improvement initiatives
- Additional duties as assigned
Skills
- Bachelor's degree in business, communications, or a related field required
- 0-2 years of experience in account coordination, customer success, sales support, or a related client facing role
- Proven experience managing multiple client accounts, quotes, and service requests while ensuring timely follow-up and high customer satisfaction
- Strong analytical and data interpretation skills; ability to research and translate insights into actionable business strategies
- Ability to influence cross-functional teams and drive results in a customer-centric environment
- Excellent written and verbal communication skills, with proficiency in presenting to executive stakeholders
- Ability to work in a constant state of alertness and safe manner
Benefits
- Competitive Salary
- Performance Bonus
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Onsite Fitness Center & Occupational Health Clinic
- Best in class work culture!
Company Overview
- Toyota Material Handling offers a full line of material handling products proudly assembled in the United States, including forklifts, reach trucks, order pickers, pallet jacks, container handlers, automated guided vehicles, and tow tractors, along with aerial work platforms, fleet management services, and advanced automation engineering and design. It was founded in 1990, and is headquartered in Columbus, Indiana, USA, with a workforce of 1001-5000 employees. Its website is https://www.toyotaforklift.com/.
Company H1B Sponsorship
- Toyota Material Handling has a track record of offering H1B sponsorships, with 22 in 2026, 32 in 2025, 18 in 2024, 21 in 2023, 12 in 2022, 7 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.