This is a remote position.
Head of Intake (Remote — ABA Healthcare)
Schedule: Full-Time | Monday–Friday, 9:00 AM–6:00 PM (ET)
Location: 100% Remote
Language Requirement: Fluent in Spanish & English (Required)
About the Role
We are seeking an experienced Head of Intake to lead our admissions and client onboarding efforts for a fast-growing ABA healthcare organization. This role combines care coordination, leadership, and high-volume phone-based outreach.
The ideal candidate is comfortable spending most of the workday speaking with families, making outbound calls, and converting inquiries into active clients—while maintaining a compassionate, professional, and organized approach.
This is a results-driven leadership role, not a passive administrative position.
Key Responsibilities
- Manage the full intake lifecycle from first inquiry to client start of services
- Make and oversee high-volume outbound and inbound calls daily with prospective families
- Proactively follow up with leads via phone, text, and email to ensure conversion
- Convert inquiries into scheduled intakes and active clients
- Communicate clearly and empathetically in Spanish and English
- Lead and manage the intake team, including training, workflows, and accountability
- Verify insurance eligibility and navigate authorization requirements
- Coordinate with clinical, scheduling, and billing teams
- Maintain accurate documentation in EMR/CRM systems
- Track intake metrics, conversion rates, follow-up timelines, and call volume
- Ensure an exceptional experience for families while driving timely admissions
Who Will Thrive in This Role
- You enjoy talking to people and are energized by phone-based work
- You are comfortable making many outbound calls per day when needed
- You follow up relentlessly and do not wait for families to call back
- You can balance empathy with urgency and conversion
- You view intake as both healthcare coordination and sales
Requirements
Required Qualifications
- Fluent in Spanish and English (spoken and written) — REQUIRED
- Prior experience in healthcare intake, admissions, or patient coordination
- Comfort with high-volume outbound calling and lead conversion
- Strong leadership, organization, and follow-up skills
- Ability to work in a fast-paced, high-accountability environment
- Proficiency with EMR/CRM systems, spreadsheets, and email platforms
- Reliable internet connection and private remote workspace
Preferred Experience
- ABA or behavioral health intake experience
- Insurance verification and authorization processes
- CRM or EMR platforms (CentralReach, Salesforce, etc.)
- Supervisory or management experience in intake, admissions, or healthcare admin
Benefits
Why Join Us
- Fully remote position
- Stable full-time schedule (9 AM–6 PM ET)
- Opportunity to lead and scale a critical department
- High-impact role with ownership and visibility
- Competitive compensation based on experience
Benefits
- Medical, Dental, and Vision insurance
- Life insurance
- 401(k) retirement plan
- Paid time off (PTO) and paid holidays
- Fully remote work environment
- Consistent full-time schedule (Monday–Friday, 9 AM–6 PM ET)
- Opportunity for growth and leadership advancement in a rapidly expanding organization