Vertafore is a leading technology company advancing the insurance industry with innovative software solutions. The IT Engineer I role is responsible for providing technical support to internal customers and clients, ensuring productivity and efficiency through effective problem resolution and support services.
Responsibilities
- Entry-level growth opportunity as the primary point of contact for End-User and Desktop Support
- Provide technical support via phone, remote desktop, and in person
- Perform scheduled software and hardware installations to workstations
- Install and configure Operating Systems for various platforms, including Windows 10 and MacOS
- Collaborate with end-users to resolve application, phone, printer, or computer problems in real time
- Assist and engage with senior Help Desk team and escalate as necessary
- Technologies supported will include: Office365, Microsoft Office,Printers/Copiers, Windows 10, MacOS, InTune, LAN, and IP Telephony
Skills
- Up to 3 years of experience in related field
- Ability to research and troubleshoot technology problems
- Demonstrated skills to prioritize and handle multiple tasks
- Candidate must be capable of lifting and/or carrying up to 30 lbs. and the pushing and pulling of carts if necessary
- Able to learn and work with service ticketing system
- Excellent written and verbal skills
- Ability to communicate in a manner for non-technical individuals to understand
- Travel required up to 10% of the time
- Located and working from an office location
- Occasional lifting and/or moving up to 10 pounds
- Frequent repetitive hand and arm movements required to operate a computer
- Specific vision abilities required by this job include close vision (working on a computer, etc.)
- Frequent sitting and/or standing
- Associate degree or greater in related field or relevant industry experience preferred
- Customer service experience preferred
- Capacity to work flexible hours desired
Benefits
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Commuter Benefits (Denver)
- 401(k) Retirement Savings Plan & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
Company Overview
- Vertafore offers software and essential information to address business challenges within the insurance industry. It was founded in 1969, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://www.vertafore.com.