We're seeking a highly skilled and motivated Phone and Chat Specialist to join our dynamic team at Five Star Call Centers. As a pivotal member of our crew, you'll play a vital role in connecting essential healthcare workers with facilities in need, ensuring seamless communication and exceptional customer service. This hybrid role offers the perfect blend of flexibility and structure, allowing you to balance your time between our remote office and the comfort of your own home.
In this critical position, you'll utilize your technical savvy and excellent communication skills to verify nurses' credentials, navigate online platforms, and provide top-notch support via phone and chat. Your strong work ethic, ability to work independently, and quick learning skills will enable you to thrive in our fast-paced environment. As a bonus, you'll have the opportunity to work with a talented team dedicated to making a difference in the lives of healthcare workers and patients alike.
Responsibilities:
- Manage high volumes of inbound and outbound calls in a timely and professional manner
- Handle multiple chat channels simultaneously, providing exceptional customer service and support
- Follow established communication scripts and protocols to ensure consistency and quality
- Identify customers' needs, clarify information, and provide solutions and alternatives as needed
- Perform data entry and customer service tasks with accuracy and efficiency
- Navigate online platforms and company resources to access information and resolve issues
- Maintain punctuality, attendance, and a positive, professional demeanor in all customer interactions
Qualifications:
- 1+ year of customer service or customer support experience
- 1+ year of call center or office experience
- Technical proficiency and ability to learn new systems quickly
- Previous remote work experience a plus
- Strong phone and verbal communication skills, with active listening and problem-solving abilities
- Ability to type 35 words per minute accurately
- Background check applicable with state and federal laws required
What We Offer:
- Competitive starting salary: $14/hour, plus shift differential and potential increase after 90 days
- Full-time schedule: 40 hours/week, with shifts between 7:00am-7:00pm (CST) and rotating weekends
- Paid training: 3 weeks, 8:00am-5:00pm (CST), Monday-Friday
- Equipment provided for full-time permanent employees, with option for company-provided hardware and software
If you're a motivated and dedicated individual looking to make a difference in the lives of healthcare workers and patients, we encourage you to apply now! Apply Now or Apply Now to join our team today!
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