**Join the arenaflex Team and Deliver Exceptional Customer Service in a Dynamic Outlet Environment**
At arenaflex, we're passionate about providing an unparalleled shopping experience for our customers. As a Part Time - Outlet Customer Service Associate, you'll play a vital role in delivering exceptional customer service, ensuring a positive shopping experience, and driving sales growth in our Bridgeton, MO outlet store. If you're a customer-focused individual with a passion for delivering outstanding service, we want to hear from you!
**About arenaflex**
arenaflex is a leading home improvement retailer with a commitment to providing an exceptional shopping experience for our customers. Our outlet stores offer a wide range of products at discounted prices, making it easier for customers to find the best deals on the products they need. As a Part Time - Outlet Customer Service Associate, you'll be part of a dynamic team that's dedicated to delivering outstanding customer service, driving sales growth, and maintaining a clean and safe store environment.
**Key Responsibilities**
As a Part Time - Outlet Customer Service Associate, you'll be responsible for:
* Providing SMART customer service at all times through the daily execution of arenaflex Outlet's customer service standards
* Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise
* Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
* Demonstrating sincere appreciation to customers and communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to arenaflex Outlet programs
* Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
* Writing customer contracts and invoices for equipment rental
* Cross-functionally training in other areas of the Outlet to help deliver the best customer service
* Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
* In-stock and using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information
* Down stocking merchandise by looking for empty areas on shelves and replenishing supplies
* Preparing merchandise in department of responsibility based on customer requirements/specifications
* Clean and Safe Stores and monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm
* Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection
* Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
* Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
* Adhering to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
* Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
* Providing exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions
* Assisting Pro customers to find product by walking the customer to the correct aisle and bay
* Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience
* Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs
* Using the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed
* Completing freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders
* Processes returns to the Distribution Centers and appropriately disposes/returns items
* Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
* Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns
* Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)
* Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance
**Essential Qualifications**
* High school diploma or equivalent required
* 1-2 years of customer service experience in a retail environment
* Ability to work a flexible schedule, including weekends and holidays
* Strong communication and interpersonal skills
* Ability to lift up to 50 pounds and stand for long periods of time
* Basic math skills and ability to operate a cash register
* Ability to work in a fast-paced environment and multitask
* Strong problem-solving skills and ability to think critically
**Preferred Qualifications**
* Previous experience in a home improvement retail environment
* Knowledge of arenaflex products and services
* Experience with point-of-sale systems and inventory management software
* Ability to speak multiple languages
* Previous experience in a leadership or supervisory role
**Skills and Competencies**
* Strong customer service skills and ability to provide exceptional service to customers
* Ability to work effectively in a team environment and collaborate with colleagues
* Strong communication and interpersonal skills
* Ability to adapt to changing situations and priorities
* Strong problem-solving skills and ability to think critically
* Ability to lift up to 50 pounds and stand for long periods of time
* Basic math skills and ability to operate a cash register
* Ability to work in a fast-paced environment and multitask
**Career Growth Opportunities and Learning Benefits**
As a Part Time - Outlet Customer Service Associate, you'll have the opportunity to develop your skills and knowledge in a dynamic retail environment. arenaflex offers a range of training programs and development opportunities to help you grow your career and achieve your goals. Some of the benefits of working at arenaflex include:
* Competitive hourly wage and benefits package
* Opportunities for career advancement and professional growth
* Comprehensive training programs and development opportunities
* Collaborative and supportive work environment
* Discounts on arenaflex products and services
* Opportunities to work with a diverse and inclusive team
**Work Environment and Company Culture**
arenaflex is committed to providing a safe and inclusive work environment for all employees. Our company culture is built on the values of respect, integrity, and teamwork. We strive to create a workplace that is welcoming and inclusive for all employees, regardless of their background or identity. Some of the benefits of working at arenaflex include:
* Collaborative and supportive work environment
* Opportunities to work with a diverse and inclusive team
* Comprehensive training programs and development opportunities
* Competitive hourly wage and benefits package
* Discounts on arenaflex products and services
**Compensation, Perks, and Benefits**
arenaflex offers a competitive hourly wage and benefits package to its employees. Some of the benefits of working at arenaflex include:
* Competitive hourly wage
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Discounts on arenaflex products and services
* Opportunities for career advancement and professional growth
**Conclusion**
If you're a customer-focused individual with a passion for delivering outstanding service, we want to hear from you! As a Part Time - Outlet Customer Service Associate, you'll have the opportunity to develop your skills and knowledge in a dynamic retail environment. arenaflex offers a range of training programs and development opportunities to help you grow your career and achieve your goals. Apply today to join the arenaflex team and start delivering exceptional customer service in a dynamic outlet environment!