Join Our Dynamic Team: Remote Bilingual Contact Center Representative
Are you a passionate and dedicated customer service professional looking for a fulfilling career that aligns with your values? The Christian Broadcasting Network (CBN), a global nonprofit ministry, is seeking Remote Bilingual Contact Center Representatives to join our inbound contact center ministry team. As a Remote Bilingual Contact Center Representative, you will have the opportunity to connect with established and prospective CBN partners through ministering prayer, sharing information about CBN and its affiliated ministries, and encouraging financial support.
About The Christian Broadcasting Network (CBN)
CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. Our mission is to spread the love of God through various media channels, and we are committed to providing a professional and rewarding work environment for our team members.
Job Summary
We are looking for full-time and part-time Remote Bilingual Contact Center Representatives to support our Prayer Center, which is the heart of The 700 Club. As a Remote Bilingual Contact Center Representative, you will be responsible for communicating and connecting with callers, providing ministering prayer using accepted biblical doctrine, and sharing information about CBN and its affiliated ministries. If you have a passion for prayer, excellent communication skills, and a desire to make a difference, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine
- Share information about CBN and its affiliated ministries, and encourage financial support
- Provide exceptional customer service and support to callers
- Work in a structured, fast-paced environment, and adapt quickly to change
- Maintain confidentiality and safeguard sensitive information per department protocols
- Establish professional rapport with all levels of management, staff, and outside public
- Work independently as well as be an effective member of a team
- Meet performance metrics and maintain consistent punctuality and attendance
Requirements:
Essential Qualifications:
- 1+ year of experience as a contact center agent or similar customer service-related work
- Excellent ability to effectively interact with callers and consistently perform contact center processes
- Knowledge of the Bible and ability to pray concise, Scripture-based prayers
- Strong listening skills with ability to verbally empathize with others
- Fluent bilingual English/Spanish language skills with ability to communicate professionally, both verbally and in writing
- Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script
- Ability to maintain a distraction-free home office environment
- Ability to maintain consistent access to a high-speed cable or fiber internet router
Preferred Qualifications:
- Previous experience in a ministry or faith-based organization
- Strong computer skills, including use of Windows-based operating system, web browser, meeting tools, and email programs
- Ability to work in a fast-paced environment and adapt quickly to change
- Coachable with ability to accept feedback, apply guidance, and improve performance
Skills and Competencies:
- Excellent communication and interpersonal skills
- Strong listening and empathy skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive information
What We Offer:
Compensation and Benefits:
- Competitive salary
- Full-time positions: 40 hours per week with full benefits, including healthcare and 75% tuition discount from Regent University
- Part-time positions: 20-25 hours per week with benefits for vacation leave, sick leave, and 401(k) participation
- Bilingual language Representatives: $15.25 per hour
Work Environment and Culture:
- Remote work opportunity with flexible scheduling
- Professional and rewarding work environment
- Opportunity to make a difference in the lives of others
- Collaborative and supportive team culture
Career Growth Opportunities and Learning Benefits:
- Opportunities for career advancement and professional growth
- Training and development programs to enhance skills and knowledge
- Access to resources and tools to support success in the role
How to Apply:
If you are a motivated and compassionate individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our CBN Job Board at www.cbn.com. We look forward to hearing from you!
Conclusion:
As a Remote Bilingual Contact Center Representative at CBN, you will have the opportunity to join a dynamic team and make a meaningful impact in the lives of others. With a competitive salary, comprehensive benefits, and opportunities for career growth, this is an exciting opportunity to take your career to the next level. If you are passionate about prayer, customer service, and making a difference, we encourage you to apply for this role today!
Apply Now