Note: The job is a remote job and is open to candidates in USA. Xtend is a Credit Union Service Organization (CUSO) that provides services to help credit unions better serve their members. They are hiring a Call Center Representative to assist credit union members by answering questions, resolving issues, and creating a positive customer experience.
Responsibilities
- Answer incoming calls and assist members with questions and concerns
- Use internal systems to verify information and access account details
- Respond to chats, emails, and messages in a timely, professional way
- Help explain account features, transactions, and card-related questions
- Make outbound calls and follow up to ensure issues are resolved
- Document interactions clearly and route requests to the appropriate teams
Skills
- High school diploma or currently working toward one
- Previous call center or customer service experience is a plus
- Strong communication skills and a positive, helpful attitude
- Ability to multitask and stay organized in a fast-paced environment
- Good problem-solving skills and attention to detail
- Comfortable handling confidential information
- Basic Microsoft Office knowledge
- A team-oriented mindset
Benefits
- Medical
- Dental
- Vision
- PTO
- 401(k) matching
Company Overview
- Xtend renders financial, marketing, bookkeeping, data analytics, communications, consulting, technical planning and managerial services. It was founded in 2002, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 51-200 employees. Its website is https://www.xtendcu.com/.