Note: The job is a remote job and is open to candidates in USA. InfoTrack US is a company that supports a network of independent contractors delivering litigation support services. The Contractor Relations Specialist will coordinate between contractors and internal teams, manage communications, and assist with operational issues to ensure excellent service delivery.
Responsibilities
- Conduct daily reviews of key performance indicators and service level activity; perform contractor outreach as needed, including escalating issues and identifying trends in late performance, availability, and communication
- Manage the payment inquiry queue by responding to inquiries in a timely manner, resolving straightforward issues, or routing them to the appropriate internal teams
- Review contractor payment reports on a regular cadence, including new payments, outstanding balances, and digital wallet transactions
- Assist in monitoring and updating contractor credentials, including registration information, driver's licenses, and insurance documentation
- Review contractor profiles to ensure information is accurate and aligned with communication preferences
- Maintain a log of active issues, ensuring consistent follow-up through resolution
- Review and respond to contractor notes within internal systems, serving as a first point of contact and escalating when appropriate
- Answer the contractor support phone line for urgent, in-field questions and determine the best path to resolution
- Monitor and respond to actionable emails, including signed affidavits, job-related questions, and payment requests
- Assist with sourcing activities, including obtaining registration lists and related documentation from county offices on a recurring basis
- Support Contractor Success Team managers throughout the recruitment and onboarding process, including contractor profile creation and system setup
- Participate in special projects and provide support on team initiatives as needed
Skills
- High school diploma or equivalent required; associates/bachelor's degree, or equivalent professional experience is preferred
- 1-2 years of experience in a similar role, preferably in a legal or contractor management environment
- Strong organizational skills with the ability to manage multiple tasks and timelines
- Effective Communication: Excellent verbal and written communication skills to interact with Contractors and internal staff
- Problem-Solving Skills: Ability to identify issues and implement solutions proactively
- Interpersonal Skills: Build and maintain positive relationships with Contractors and colleagues
- Attention to Detail: Ensure accurate documentation and adherence to operational standards
- Technical Skills: Proficient in Microsoft Office Suite and familiar with CRM systems
- Analytical Skills: Ability to analyze data and trends to make informed decisions
Benefits
- 401(k) Match
- Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- "Be Me Time" off for mental health, re-charging, volunteering
- Matching Gift Program
- Monthly Internet Stipend for Remote Employees
Company Overview
- InfoTrack US is a legal technology firm that provides a platform with legal data, services, and smart searches. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.infotrack.com/.