Note: The job is a remote job and is open to candidates in USA. FMC Freedom Mortgage Corporation is seeking a Customer Success Agent to support their Call Center operations. The role focuses on providing exceptional service to customers by answering queries, resolving issues, and maintaining a positive attitude while multitasking in a fast-paced environment.
Responsibilities
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after
- Maintain regular and punctual attendance. Comply with all company policies and procedures
- Performs other related duties as assigned
Skills
- Must be local to Marlton, NJ
- High School Graduate/GED
- 0-1 Years related work experience preferred
- Ability to multitask and be comfortable in a fast-paced work environment
- Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter
- Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after
- Maintain regular and punctual attendance
- Comply with all company policies and procedures
- 0-1 Years related work experience preferred
Benefits
- PTO
- Medical
- Dental
- Vision
- 401(k) plan with company match
- Life insurance
- Long term and short-term disability options
- FSA/HSA
- Tuition reimbursement
- Other voluntary benefits
Company Overview
- Essentials is an integrated IT, security, and business solutions provider helping organizations protect, optimize, and grow their operations. It was founded in 2015, and is headquartered in Deerfield Beach, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.onearchwell.com/archwell-essentials.