Job Title: Remote Hotel Revenue Analyst — Opera Cloud / SynXis / iHotelier Expert (Multi-Property Resort Group)
About Us
Bay Gardens Resorts is Saint Lucia's largest locally owned hotel group, operating a portfolio of six properties spanning select-service to luxury — including Bay Gardens Hotel, Bay Gardens Beach Resort & Spa, Marina Haven, Bay Gardens Inn, and the newly opening Sapphire Sands Villas. We are an independent, family-owned group with a strong commercial culture and high standards for data-driven decision-making.
We are looking for an experienced remote revenue analyst to support our revenue management function on an ongoing freelance basis.
The Role
This is a part-time, remote, ongoing engagement. You will work closely with our commercial leadership team, providing analytical support across the portfolio — with a focus on pricing intelligence, pace reporting, channel performance, and revenue optimization.
Core responsibilities include:
Daily and weekly pace reporting across properties (occupied rooms, ADR, RevPAR vs. budget and prior year)
Pricing analysis and rate strategy recommendations by segment and season
Channel production reporting — OTA vs. direct vs. GDS — with actionable insights
Pickup and booking window analysis
Competitive set benchmarking using STR data
Identification of displacement opportunities and low-demand periods requiring promotional action
Support with forecasting and annual budgeting cycles
Ad hoc analysis as required by commercial leadership
Required Skills & Systems Experience
Candidates must have hands-on working knowledge of:
Opera Cloud (OHIP) — PMS reporting, reservations data extraction, segment analysis
SynXis CRS (Sabre) — rate loading, availability management, channel configuration, reporting
iHotelier (TravelClick/Amadeus) — CRS management, GDS connectivity, production reporting
Strong proficiency in Excel / Google Sheets (pivot tables, dynamic dashboards, lookup functions)
Familiarity with STR benchmarking reports
Understanding of Caribbean or resort/leisure market dynamics is a strong plus
What We're Looking For
Minimum 3–5 years of hotel revenue management or revenue analysis experience
Prior experience supporting multi-property portfolios preferred
Strong analytical mindset with the ability to translate data into clear, actionable recommendations
Excellent written English — you will be communicating findings directly to senior leadership
Reliable, self-directed, and comfortable working independently across time zones
Availability for a weekly check-in call (Atlantic Standard Time, UTC-4)
Engagement Details
Type: Freelance / Part-time ongoing contract
Estimated hours: 15–25 hours per week (flexible, with scope to grow)
Location: Remote — candidates from Latin America or Asia preferred
Start: As soon as possible
Rate: Please submit your hourly rate with your proposal
How to Apply
Please include the following in your proposal:
A brief summary of your experience with Opera Cloud, SynXis, and iHotelier specifically — not general CRS/PMS experience, but these three systems
One example of a revenue analysis or reporting output you have produced (anonymized is fine)
Your proposed hourly rate and weekly availability
Your time zone
Proposals that do not address the three systems listed above will not be reviewed.