Join FusionTek as an Incident Response Technical Lead, providing high-touch technical management for incident response projects and communicating with clients and stakeholders. You'll be responsible for technical management, decision-making, and escalation point for clients and team members. Excellent communication, technical, and leadership skills are required.
Requirements
- Excellent comprehension and communication in the English language
- Previous experience leading a technical team
- Knowledge of Office 365 / Azure cloud services
- Knowledge of Active Directory
- Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures)
- Broad understanding of how operating systems work
- Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files)
- Comfortable working in different OSs, both in CLI and GUI
- SQL DB knowledge is a plus
- Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes)
- Experience troubleshooting ingress/egress issues
- Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.)
- Strong comprehension of system architecture (i.e. - how servers’ function, what their roles are, etc.)
- Understanding of the elements of network and system performance
- Time management skills are crucial to your success in this role
- Superb verbal and written communications skills are a must
- Demonstrated skillset through industry certifications or an agreed upon plan to obtain them
- Previous recovery / remediation experience a plus
- Experience working in a ticketing system is preferred, with Autotask experience a plus
Benefits
- Salary range – R800,000 to R950,000
- Quarterly bonus eligibility based on specific KPIs.
- Educational reimbursement for certification tests and company supplied training resources
Originally posted on Himalayas
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