Note: The job is a remote job and is open to candidates in USA. Sonova Group is a company focused on enhancing customer engagement and growth in the hearing-care industry. The Inside Sales Specialist plays a pivotal role in supporting the Outside Sales team by managing assigned accounts, coordinating customer needs, and ensuring a seamless experience across various teams.
Responsibilities
- Maintain relationships with assigned customer accounts and key contacts
- Support outreach initiatives and upsell activities aligned with field sales priorities
- Coordinate customer requests end-to-end, including intake, escalation, updates, and resolution
- Schedule and coordinate customer touchpoints, meetings, and follow-up activities
- Prepare pricing requests and route approvals according to internal processes
- Support order workflow coordination and follow up on order status when needed
- Build account review materials and summarize customer trends, opportunities, and insights
- Create clear PowerPoint presentations for customer reviews, internal updates, and QBRs
- Manage complaint intake and ensure accurate documentation and routing of customer issues
- Identify patterns or recurring issues within assigned accounts and help drive solutions
Skills
- High school diploma or equivalent required
- Experience in inside sales, customer support, or account coordination roles
- Strong communication and relationship-building skills
- Excellent organization and follow-through when managing multiple priorities
- Proficiency with Microsoft Office tools including PowerPoint and Excel
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
- Bachelor's degree preferred
- Experience with CRM systems such as Salesforce preferred
Benefits
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
Company Overview
- Around 25% of the world’s population is living with hearing loss. It was founded in 1947, and is headquartered in Stäfa, CH, with a workforce of 10001+ employees. Its website is http://www.sonova.com.