Note: The job is a remote job and is open to candidates in USA. Christian Healthcare Ministries (CHM) is a nonprofit health care sharing ministry for Christians. The Member Enrollment Representative plays a vital role in increasing membership through various communication channels while ensuring exceptional member experience.
Responsibilities
• Meet sales targets, goals, and performance expectations
• Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process
• Establish referrals, build relationships, and develop contacts with potential prospects
• Respond promptly and professionally to prospective member calls and inquiries
• Ensure delivery of high-quality, Christ-centered service
• Address member questions, concerns, and provide thoughtful recommendations
• Assist in retaining memberships when appropriate
• Respond to emails, calls, and voicemail promptly
• Clearly explain CHM guidelines, programs, and options to members
• Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader
• Maintain professionalism, empathy, and a positive attitude
• Demonstrate strong communication skills in both phone and written correspondence
• Uphold CHM’s Core Values and Mission Statement in all interactions
• Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience
• Gain a deep understanding of the Member Enrollment Team’s structure and objectives
• Input, track, and manage prospects using HubSpot and internal CHM systems
• Develop ongoing relationships with prospects through consistent and intentional follow-up
• Demonstrate Christian values and adhere to ethical and legal business practices
• Support CHM initiatives and departmental goals as assigned
Skills
• Strong verbal and written communication skills, including professional phone and email etiquette
• Proficiency in CHM guidelines, programs, and policies (training provided)
• Competence with Microsoft Office Suite and CRM tools such as HubSpot
• Excellent organizational and time management skills with the ability to handle multiple priorities
• Self-motivated, collaborative, and committed to teamwork
• Strong problem-solving and conflict resolution skills
• Willingness to ask questions, seek guidance, and support team initiatives
• Prior experience in online or phone-based sales
• College education or equivalent work experience
Benefits
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Professional Development
• Paid Training
Company Overview
• Christian Healthcare Ministries is a non-profit organization. It is a nonprofit, voluntary cost-sharing ministry. It was founded in 1981, and is headquartered in Barberton, Ohio, USA, with a workforce of 201-500 employees. Its website is https://www.chministries.org.