Note: The job is a remote job and is open to candidates in USA. Renaissance Maintenance Inc. is a dynamic facility maintenance company dedicated to delivering exceptional results for national multi-site customers. The Project Manager will oversee the full life cycle of maintenance and repair work orders, ensuring timely and efficient project completion while maintaining strong client relationships.
Responsibilities
• Receive, process, and manage incoming work orders through customer portals and internal systems
• Coordinate and dispatch service providers based on project scope, trade, and location
• Monitor work progress to ensure accurate and timely completion
• Manage project documentation including notes, photos, approvals, and invoicing in real time
• Provide customers with updates on project status, timelines, and follow-ups
• Build and maintain strong, solution-focused relationships to ensure customer satisfaction and encourage ongoing business
• Identify risks or delays and implement corrective actions proactively
• Continuously evaluate and improve processes to increase team efficiency and reduce costs
• Ensure all work complies with safety standards and client expectations
• Collaborate closely with operations staff, field technicians, accounting, and leadership teams to support project success
• Participate in a rotating on-call schedule, including some weekends and holidays, to support our 24/7 client service model
Skills
• 3+ years of experience in project management, operations, or a client-facing role in a fast-paced, professional environment
• Ability to work independently, self-manage, and self-direct to complete work timely and accurately
• Ability to manage multiple tasks simultaneously with attention to detail and timely follow-through
• Strong problem-solving and critical thinking skills
• Excellent written and verbal communication skills, with the ability to engage clearly and professionally with internal teams and external customers
• Proficiency in navigating various software platforms, online tools, and customer portals quickly and accurately
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, SharePoint, Teams)
• Hard-working, solutions-oriented, customer-focused, and driven to exceed expectations
• Thrives in a dynamic, fast-paced work environment
• Experience in facility maintenance, construction, or a related field is helpful but not required
• Bachelor's degree in Business, Project Management, or a related field is preferred
Benefits
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance
Company Overview
• We provide integrated facility maintenance solutions for businesses nationwide. It was founded in 2012, and is headquartered in Woodridge, Illinois, USA, with a workforce of 11-50 employees. Its website is https://renaissancemaintenance.com.