Note: The job is a remote job and is open to candidates in USA. One80 Intermediaries is a leading insurance wholesaler and program manager with a commitment to exceptional customer service. The Travel Claims & Customer Service Representative serves as the first point of contact for claims, processing them in accordance with policies and ensuring a seamless experience for claimants and callers.
Responsibilities
- Independently process travel claims in accordance with associated policies
- Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
- Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner
- Consistently meet established performance standards, including quantity and quality claims processing standards
- Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
- Ability to function independently within established guidelines
- Maintain HIPAA compliance
Skills
- Independently process travel claims in accordance with associated policies
- Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
- Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner
- Consistently meet established performance standards, including quantity and quality claims processing standards
- Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
- Ability to function independently within established guidelines
- Maintain HIPAA compliance
- Effective time management skills
- Excellent interpersonal, verbal, and written communication skills
- Intermediate skill level in Microsoft Office programs
- Problem/issue resolution capability
- Ability to work effectively in a fast-paced team-based environment
Company Overview
One80 Intermediaries provides Underwriter and Wholesale Broker in all forms of Commercial Insurance. It is a sub-organization of Accession Risk Management Group. It was founded in 2019, and is headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.one80intermediaries.com/.
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