Join the Carter's Family: Where Passion for Kids' Fashion Meets Exceptional Customer Experience
Carter's, Inc., the largest branded marketer in North America of apparel exclusively for babies and young children, is seeking a highly skilled and enthusiastic Seasonal Associate - Remote Customer Experience Representative to join our dynamic team! As a Seasonal Associate, you will be the first face of our brand for growing families, providing exceptional customer service, and introducing them to our new baby essentials. This is a unique opportunity to be part of a welcoming and inclusive environment that values and optimizes skills and talents.
About Carter's
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. We are the #1 most-purchased children's clothing brand, and we've become an industry leader by providing quality products and exceptional customer experiences. Our company culture is built on caring, teamwork, flexibility, and growth, making us a great place to work.
What We Love About Carter's
- Flexible Schedules: Our hours of operation allow you to balance work and personal activities, whether you have class, enjoy a morning workout, or manage carpool.
- Benefits and Perks: We offer part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more!
- Advance You Program: Earn a GED or a bachelor's degree tuition-free or learn English as a second language.
- Professional Growth: We provide professional and personal development opportunities to help shape your career.
- Inclusive Environment: We value diversity and strive to create a welcoming and inclusive work environment.
Job Summary
As a Seasonal Associate - Remote Customer Experience Representative, you will play a critical role in delivering exceptional customer experiences, driving sales, and promoting our brand. You will work in a fast-paced, dynamic environment, utilizing your excellent communication and problem-solving skills to resolve customer issues and provide product information.
Key Responsibilities
- Customer Service: Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
- Issue Resolution: Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment.
- Omnichannel Support: Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience.
- Point of Sale/Register Transactions: Execute and expedite point of sale/register transactions.
- Floor Replenishment and Shipment: Complete floor replenishment and shipment as needed.
- Promotional Events and Brand Loyalty Program: Articulate current promotional events and the brand loyalty program, including credit, to customers.
- Store Loss Prevention: Minimize store loss by providing exceptional customer service and maintaining a safe, clean store.
Requirements and Qualifications
Essential Qualifications:
- Positive and Solutions-Oriented Mindset: A positive and solutions-oriented mindset with excellent communication and problem-solving skills.
- Customer Service Experience: Demonstrated customer service and engagement skills.
- Effective Communication: Effective and professional verbal and written communication skills.
- Multitasking: The ability to manage multiple tasks at once.
Preferred Qualifications:
- Previous Retail Experience: Previous experience in retail or customer service.
- Familiarity with Omnichannel Support: Familiarity with omnichannel support and point of sale systems.
Physical Demands
- Lifting and Bending: Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
- Standing and Walking: Stand or walk for extended periods of time; climb up and down a ladder.
- Availability: Provide availability that may include days, nights, weekends, and holidays as scheduled.
Carter's Commitment to Diversity and Inclusion
Carter's is an Equal Opportunity and Affirmative Action employer. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
What We Offer
- Competitive Salary: A competitive salary package commensurate with experience.
- Comprehensive Benefits: A comprehensive benefits package, including part-time health benefits, mental health benefits, and more.
- Opportunities for Growth: Opportunities for professional growth and development.
- Inclusive Culture: A welcoming and inclusive work environment that values diversity and promotes teamwork.
How to Apply
If you are passionate about delivering exceptional customer experiences and are looking for a rewarding new role, apply now to join our team! Please submit your application through our website.
Apply Now
Don't miss this opportunity to be part of the Carter's family and make a significant impact in the lives of our customers. Apply now and take the first step towards a rewarding new role!
Apply Now