As a Senior Customer Service Representative at arenaflex, you will play a vital role in delivering exceptional service to our members, helping them navigate the complexities of healthcare and making informed decisions about their well-being. If you're passionate about making a difference in people's lives and have a knack for resolving complex issues, this could be the perfect opportunity for you.
**About arenaflex**
arenaflex is a leading healthcare company dedicated to providing innovative solutions that improve the lives of our members. With a strong commitment to quality care and customer satisfaction, we strive to be the trusted partner for individuals, families, and communities across the nation. Our team of dedicated professionals shares a common goal: to make healthcare work better for everyone.
**The Role**
As a Senior Customer Service Representative, you will be the face of arenaflex, providing compassionate and empathetic support to our members. You will be responsible for handling escalated calls, resolving complex customer issues, and guiding members through the healthcare system. Your expertise will be invaluable in helping our members make informed decisions about their health and well-being.
**Key Responsibilities:**
* Serve as a resource or Subject Matter Expert for team members or internal customers
* Handle escalated calls, resolving more complex customer issues
* Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner
* Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider
* Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
* Assist customers in navigating myuhc.com and other arenaflex websites while encouraging and reassuring them to become self-sufficient with our tools
**Qualifications:**
* High school diploma/GED
* Must be 18 years old or older
* 1+ years of customer service experience or experience in a medical office, healthcare, call-center, or office setting analyzing and solving customer problems
* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
* Ability to work full-time, Monday – Friday, with flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm EST. Occasional overtime may be required.
**Preferred Qualifications:**
* Healthcare experience
* Knowledge of billing/finance and eligibility processes, practices, and concepts
**Soft Skills:**
* Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
* Proficient conflict management skills, including the ability to resolve stressful situations
**Telecommuting Requirements:**
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
**Compensation and Benefits:**
* The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc.
* UnitedHealth Group complies with all minimum wage laws as applicable.
* In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements).
**Why Join arenaflex?**
* Make a difference in people's lives by providing exceptional service and support
* Work in a dynamic and innovative environment that values diversity, equity, and inclusion
* Enjoy a comprehensive benefits package and competitive compensation
* Develop your skills and expertise through ongoing training and development opportunities
* Be part of a team that is committed to making healthcare work better for everyone
**How to Apply:**
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "" link below.
**Application Deadline:**
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
**Equal Employment Opportunity:**
arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
**Drug-Free Workplace:**
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
**Join the arenaflex Team:**
We're excited to welcome talented individuals like you to our team. Apply now and take the first step towards a rewarding career at arenaflex!