Welcome to Atlassian! As a Senior Customer Success Manager for our Enterprise clients, you will play a crucial role in ensuring our customers' success and satisfaction. In this role, you will be responsible for building and maintaining strong relationships with our Portuguese speaking clients, helping them maximize their use of our products and services. We are looking for a highly skilled and experienced individual with a passion for delivering exceptional customer experiences. If you have a strong understanding of the enterprise software industry, excellent communication skills in Portuguese, and a proven track record in customer success management, we want to hear from you. Join us in our mission to unleash the potential of every team!
Build and maintain strong relationships with Enterprise clients, specifically those who speak Portuguese, to ensure their success and satisfaction with Atlassian products and services.
Serve as the main point of contact for assigned clients, proactively communicating and addressing their needs and concerns.
Help clients maximize their use of Atlassian products and services by providing guidance, training, and support.
Collaborate with cross-functional teams to identify and implement solutions for clients' business challenges.
Monitor and analyze client usage data to identify trends and opportunities for improvement.
Develop and execute strategic account plans to drive adoption, retention, and expansion of Atlassian products and services.
Serve as a customer advocate within Atlassian, providing valuable feedback and insights to inform product development and improvements.
Act as a subject matter expert on the enterprise software industry and keep up-to-date with industry trends and best practices.
Conduct regular check-ins and business reviews with clients to ensure their satisfaction and success.
Continuously strive to enhance the overall customer experience and identify areas for process improvement.
Atlassian is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.