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Posted Feb 28, 2026

Senior Director – MSO Performance and Engagement

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Job Description: • Lead initiatives that strengthen MSO performance, drive engagement, and enable consistent execution across the organization. • Build and implement scalable systems to track key performance indicators (KPIs) across MSOs, Affinity Groups, and the overall platform. • Establish processes for consistent data collection, validation, and reporting to ensure accuracy and reliability of performance metrics. • Create regular strategic performance reports for the SOG, MSO leadership teams, and MSO Boards, highlighting key insights, trends, and areas of opportunity. • Develop dynamic dashboards for real-time performance monitoring across MSOs and Affinity Groups. • Analyze performance data to identify trends, gaps, and opportunities for improvement across all MSOs and Affinity Groups. • Collaborate with the VP, MSO Value Creation, and Affinity Groups to define strategies for improving operational and financial metrics. • Partner with the Data and AI Affinity Group to leverage advanced analytics and predictive modeling to enhance decision-making and drive measurable improvements. • Work closely with MSO leadership teams and Affinity Groups to ensure alignment between performance tracking and Value Creation Plans (VCPs). • Support the integration of new MSOs into the platform by establishing performance tracking frameworks that align with their unique goals and challenges. • Facilitate knowledge sharing across MSOs and Affinity Groups to promote best practices and accelerate growth. • Identify and implement initiatives to improve KPIs across operational, clinical, and financial dimensions. • Collaborate with the Integration Management and IT Infrastructure TAGs to streamline workflows and optimize processes that enhance performance outcomes. Requirements: • Bachelor’s degree in business administration, healthcare management, data analytics, or a related field; advanced degree (e.g., MBA, MPH) preferred. • Proven track record of developing and managing performance tracking systems and delivering actionable insights to executive leadership. • Strong analytical and problem-solving skills, with proficiency in data visualization and reporting tools (e.g., SmartSheets, Tableau, Power BI). • Ability to identify opportunities for improvement and develop actionable strategies to drive performance outcomes. • Exceptional leadership and collaboration skills, with the ability to influence and engage diverse stakeholders. • Excellent verbal and written communication skills, with the ability to present complex data and insights clearly and concisely. • Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines. • Understanding of healthcare operations, clinical trial services, and value-based care principles. Benefits: • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities