%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3E%3Cu%3EGENERAL PURPOSE:%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3EMitigate risk for the company and drive engagement by managing timely responses to Associate concerns raised through open-door channels. %26nbsp;Execute prompt, timely, thorough, and proactive responses to Alertlines, 3rd party charges, Associate correspondence, social media, or any actionable trends identified through Case Management requiring on-site or remote investigative activity. %26nbsp;Provide Associate Relations support for critical incidents such as suicidal associates and domestic violence. %26nbsp;Support after-hours critical incident coverage as assigned. %26nbsp;Coach and counsel business unit leadership on managing Associate Relations issues. %26nbsp;Facilitate Key People Processes and Approachable Leadership training or conduct Climate Surveys in response to Associate Engagement results. %26nbsp;Through the investigation process, monitor, validate, and ensure compliance with internal HR policies and procedures and external local, state, and federal laws. %26nbsp;Follow all HR Services processes and work with the HR Services Leadership team and legal partners to provide documentation, reports, or investigative case files or records as needed.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3EThe base salary range for this role is %2466,800 – %2498,350. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3E%3Cu%3EESSENTIAL FUNCTIONS:%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3EAssociate Relations-Investigations:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Conduct on-site/remote investigations as assigned by the Associate Relations Case Manager identified through Case Management, Alertline, 3rd party channels, social media, associate correspondence, or other vehicles. %26nbsp;Required to conduct investigations for all shifts for the business units HR Services supports. %26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Follow HR Services investigation and response processes to ensure consistency and mitigate risk. %26nbsp;Enter case notes and supporting documentation, including reporting and video from investigations into the Case Management system daily and in a timely/thorough manner.%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Work closely with the HR Services team to ensure cross-functional sharing of activities and outcomes.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Together with the support team, run reporting and provide related documents such as case management history, compliance sign-offs, etc., to assist in responding to 3rd party claims agency/attorney charges. %26nbsp;Conduct investigations as needed for further case closure.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Respond on site as necessary to any crises working with the LP and 3rd party – Magellan.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Conduct Domestic/Intimate Partner Interactives and follow established protocols.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Respond to cases involving Suicidal Associates by following established protocols.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Lead First Responder process.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Through investigations, monitor that stores are proactively executing a Pro-Associate culture. %26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Advise on Corrective Action Guideline adherence and counsel Store Management on policy violation disciplinary action to ensure consistency.%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Interpret personnel policy. %26nbsp;Assist Field Leadership in redirecting Associates when necessary and formulating action plans with managers when potential associate problems are identified.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Develop self by staying abreast of HR techniques and trends.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3ECompliance:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Respond (within 48 business hours – 24 business hours for Sexual Harassment) to all case management, critical incidents, 3rd Party charges, or other forms of notification relating to Associate relations allegations.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Meet established service level expectations, including expected case closure productivity and days to close goals.%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Follow all HR Services Investigation and Communication processes.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Final Pay and effective scheduling within guidelines.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Recommend follow-up on appropriate disciplinary action for repeat compliance issues.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3EGovernment Regulations:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Work with legal to help support as needed in the research and documentation of any state or federal agency complaints and coordinate response with legal counsel.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Stay abreast of regional, state, or federal AR-related legislation and changes that may affect company policy/procedure. %26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Conduct or follow up on ADA regulations and Interactives as necessary to ensure we remain compliant.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3ETraining:%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Conduct training workshops and seminars as needed.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3EAnalysis/Research:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Recommend human resource policy, and process improvement recommendations to the supervisor in response to changing needs or trends.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;As part of the investigation process, assess training, benefits, wages, labor, and associate relations needs and communicate recommendations to business partners.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Initiate analysis/reports / statistical data as part of the investigation process and use this data to support findings and identify trends.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3ELiaison to Corporate Office/Field/Distribution Center:%26nbsp;%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Guide business unit leaders as needed in implementing and communicating Human Resources, compensation, and benefit policies and procedures.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Act as liaison between business units (corporate, stores, DCs) for training, benefits, labor, and associate relations needs.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3ESpecial projects and other duties as assigned.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3E%3Cu%3ECOMPETENCIES%3C/u%3E%3C/strong%3E:%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3ECommunicates Effectively %26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3EDealing with Ambiguity%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3ECollaboration%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3EManages Conflict%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3EDecision Quality%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3EEnsures Accountability and Execution%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3EBusiness Acumen%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3EPlans, Aligns, and Prioritizes%3C/span%3E%3C/p%3E%3Cp%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3E%3Cu%3EQUALIFICATIONS AND SPECIAL SKILLS REQUIRED:%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;3-5 years of multi-unit retail HR or similar Associate Relations Call Center/Shared Services experience preferred%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Workplace Investigations Training preferred%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Knowledge of NLRB-related issues is a plus%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Degree(s) in Business Administration, Organization Development, Human Resources, or other related field preferred%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Excellent interpersonal, presentation, facilitation, analytical, organizational, and communication skills required%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Working knowledge of Excel, Word, and Outlook%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3E%3Cu%3EPHYSICAL REQUIREMENTS/ADA:%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Requirements: Consistent timeliness and regular attendance. %26nbsp;The job requires ability to work in an office environment, primarily on a computer. %26nbsp;The job also requires sitting, standing, walking, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;This position may be performed remotely anywhere within the United States except the State of Colorado. %26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Occasional Requirements: %26nbsp;The job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;May also require occasional 10-15% short notice driving and/or air travel, including traveling overnight (single or multiple) for on-site investigations, business functions, or site visits.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Vision requirements: Ability to see information in print and/or electronically.%3C/span%3E%3Cspan style=%22color:white;font-size:14px;%22%3E #LI-Remote%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3E%3Cu%3ESUPERVISORY RESPONSIBILITIES:%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3ENone%3C/span%3E%3C/p%3E%3Cp%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3E%3Cu%3EDISCLAIMER:%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3EThis position description is a summary of the primary duties and responsibilities of the job and position. %26nbsp;It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. %26nbsp;Contents are subject to change at management’s discretion. %26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3ERoss is an equal employment opportunity employer. %26nbsp;We consider individuals for employment or promotion according to their skills, abilities and experience. %26nbsp;We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. %26nbsp;Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.%26nbsp;%3C/span%3E%3Cbr%3E%26nbsp;%3C/p%3E