Hutchinson and Bloodgood LLP is a well-established firm with over 100 years in the industry, serving clients locally and globally. The Service Desk Associate provides end-user IT support to team members across all offices, working closely with the IT team to maintain a stable computing environment.
Responsibilities
- Assist all team members with daily operation of applications and systems leveraging existing ticketing and remote support platforms
- Assist Watsonville team members with workstation and peripheral operation such as troubleshooting docking stations, conference room equipment, mobile devices, etc
- Maintain accurate detailed ticket notes to assist in improving internal documentation and processes
- Escalate issues to senior IT resources as-needed
- Escalate issues to vendor support with appropriate documentation and follow-up
- Stay abreast of key vendor application and support news, release, notes, status pages, etc
- Assist other IT team members with tasks requiring a physical presence in the Watsonville server room such as UPS battery replacement, power shutdowns, equipment move/replace/retirement
- Participate in IT projects such as application deployments, system implementations, routine maintenance activities, and creating end-user training
- Work independently with a minimum of supervision
- Follow all policies and procedures established by H&B
Skills
- Minimum 1 year practical IT experience, preferred background working with high-touch end-users in a professional environment
- Comfort troubleshooting Windows 10/11 desktops, wireless networks, and basic M365 tasks such as sign-ins, password resets, MFA enrollment, etc
- Experience participating in application implementation and training projects
- Strong problem-solving and analytical skills
- High level of enthusiasm to work collaboratively in a team environment to meet and exceed expectations for internal and external clients
- Ability to work independently and is self-motivated to complete tasks and assignments with a minimum amount of supervision
- Experience in managing multiple tasks and in organizing and prioritizing work assignments and ongoing duties in high pressure environment
- Ability to communicate effectively and timely in writing and verbally with colleagues, clients, and other external partners
- Ability to handle confidential information
- Ability to work effectively in a diverse team environment
Benefits
- Competitive compensation
- Generous health and welfare benefits
- Focus on work/life balance
- Flexible schedule
- Opportunity to work with a friendly and supportive team
- Strong mentoring program with a focus on the success of each team member
Company Overview
- Hutchinson and Bloodgood LLP is an accounting firm based in California. It was founded in 1922, and is headquartered in Glendale, California, USA, with a workforce of 51-200 employees. Its website is https://hb.cpa/.
Company H1B Sponsorship
- Hutchinson and Bloodgood LLP has a track record of offering H1B sponsorships, with 5 in 2025, 3 in 2024, 2 in 2023, 4 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.