Solution Architect

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for a Solution Architect specializing in Conversational AI with expertise in Google Dialogflow and Python. The ideal candidate will design, guide, and oversee the development of intelligent bots and automation workflows, ensuring scalable, reliable, and high-performing conversational solutions across multiple channels.

Responsibilities:

• Architect, design, and oversee the development of conversational agents using Dialogflow ES/CX.
• Define intents, entities, contexts, fulfillment, and multi-turn flows, ensuring alignment with business goals.
• Guide backend service and integration development using Python (Flask, FastAPI, etc.) with APIs, databases, and CRM systems.
• Advise on and implement advanced conversational features: event handling, slot-filling, rich responses, and voice interactions.
• Optimize NLP/NLU models, training data, and bot performance for accuracy and reliability.
• Lead integrations with Google CCAI, telephony systems (IVR, Twilio, Genesys), or contact center platforms.
• Establish standards for automated testing frameworks, CI/CD pipelines, and monitoring of conversational solutions.
• Collaborate with UX, QA, and business teams to define requirements, ensure seamless user experience, and drive continuous improvement.

• Proven experience designing and delivering solutions with Google Dialogflow ES/CX (4+ years).
• Strong Python expertise; experience with frameworks like Flask, FastAPI, or Django.
• Deep knowledge of REST APIs, webhooks, and backend integration patterns.
• Experience with cloud platforms (GCP preferred; AWS/Azure a plus) and containerized deployments (Docker/Kubernetes).
• Strong problem-solving, system design, and stakeholder communication skills.
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

Preferred Qualifications:

• Experience with Google CCAI, Vertex AI, or large-scale contact center platforms.
• Familiarity with speech-to-text, text-to-speech, and NLP model deployment.
• Knowledge of JavaScript/Node.js for middleware or frontend integrations.
• Experience with analytics and monitoring tools for conversational AI (Dialogflow CX Insights, BigQuery, etc.).
• Prior work on IVR systems, voice bots, or multi-channel conversational architectures.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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