Join the Team at Workwarp: Delivering Exceptional Member Experiences in a Dynamic Remote Environment
Workwarp is a leading financial institution dedicated to providing top-notch service to its members. We're currently seeking a highly skilled and motivated Part-Time Contact Center Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our members, addressing their financial needs, and promoting our products and services. If you're passionate about providing excellent customer experiences, have a strong work ethic, and are looking for a rewarding part-time opportunity, we encourage you to apply.
Position at a Glance
- Compensation: Competitive salary with a pay range of $19.73 - $29.59 per hour, plus a $2.00 per hour bilingual differential for eligible candidates
- Company: Workwarp
- Position: Part-time Contact Center Specialist
- Location: Remote
- Start Date: Immediate openings available
Job Overview
This position establishes professional and quality service-based member relationships focused on meeting the financial needs of each member. As a Part-Time Contact Center Specialist, you will be the primary point of contact for our members, providing exceptional service, addressing their inquiries, and promoting our products and services.
Key Responsibilities
- Greets and welcomes existing and potential members calling the credit union in a courteous, professional, and timely manner
- Answers members' requests for information about statements, share withdrawals, and loan payoffs; computes interest rates for loan payoffs
- Introduces and sells all loan programs and services to members based on meeting their financial needs
- Maintains an up-to-date and comprehensive knowledge of all credit union products and services, attending internal training classes and actively participating in Bright Solutions University learning opportunities
- Performs a variety of transactions on member and business accounts, accurately and efficiently processing and recording routine transactions for members
- Performs MIP (Member Identification Program) process as outlined in the credit union's Bank Secrecy Act procedure, ensuring the security and confidentiality of private member information
- Provides member service in certificates, stop payments, VISA/plastic card, CD's, Money Market, and other services, as applicable
- Assists members with account services issues, resolving account problems and providing other services
- Follows established security procedures, including dual control, robbery, safety, cash control, etc.
- Effectively participates in core Sales and Marketing initiatives through educating our members on program features and benefits
- Works diligently to meet or exceed production and referral goals established by management
- Maintains well-developed working knowledge of the assigned duties and job functions, keeping up to date and requesting additional training and/or development as needed
- Reports regularly to work and returns from breaks and meal periods on time according to the posted schedule
Qualifications and Requirements
Essential Qualifications
- 1-6 months related experience in customer service, sales, or a related field
- Knowledge of Bank Secrecy Act, Patriot Act, Federal Right to Privacy Act, Fair Credit Reporting Act, Truth In Lending regulations, and other state and federal security laws and applicable regulations for banks and financial institutions
- Skill in dealing effectively and politely with angry members and solving member's problems
- Skill in time management and workload organization
- Ability to apply basic investigative techniques, including interviewing, validating factual information, and preparing clear and concise reports
Preferred Qualifications
- 7-11 months related experience in customer service, sales, or a related field
- Knowledge of current products offered by competitors
- Knowledge of the complete line of products and services offered by Workwarp
- Knowledge of credit union policies, procedures, and established processes, as well as the Symitar system
- Experience with Schneider Sales Training or similar sales training programs
Skills and Competencies
- Excellent communication and interpersonal skills
- Ability to work effectively in a remote environment with minimal supervision
- Strong problem-solving and analytical skills
- Ability to prioritize tasks and manage multiple responsibilities
- Proficiency in using phone systems, computers, and other software applications
- Ability to maintain confidentiality and handle sensitive information
Career Growth Opportunities and Learning Benefits
At Workwarp, we're committed to the growth and development of our employees. As a Part-Time Contact Center Specialist, you'll have access to:
- Comprehensive training programs, including Bright Solutions University
- Opportunities for career advancement and professional growth
- Regular feedback and coaching from experienced team leaders and managers
- A collaborative and supportive work environment that encourages learning and development
Work Environment and Company Culture
At Workwarp, we pride ourselves on a positive and inclusive work environment that values diversity, equity, and inclusion. As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on:
- A commitment to exceptional customer service and member satisfaction
- A collaborative and team-oriented approach to work
- A culture of continuous learning and improvement
- A focus on employee well-being and work-life balance
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive salary with a pay range of $19.73 - $29.59 per hour
- $2.00 per hour bilingual differential for eligible candidates
- Medical, dental, vision, and life insurance coverage
- Option for Medical, Dental, and Vision insurance to be paid at 100% by the company for employee-only coverage
- Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA)
- Life and AD&D insurance
- 11 paid holidays throughout the calendar year
- 1 floating holiday
- 16 hours of self-care time
- 16 hours of volunteer time (may be prorated based on hire date in the initial calendar year)
How to Apply
If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and are looking for a rewarding part-time opportunity, we encourage you to apply. Please submit your application today, and don't hesitate to reach out to us at 800.258.3115 with any questions or requests for accommodation.
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