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Role Description
This role involves leading the UX strategy and managing a high-performing UX team to enhance member experience.
- Define and drive UX strategy
- Manage UX team capacity, prioritizing projects to align with critical initiatives
- Guide and mentor UX team on best practices and emerging trends
- Monitor and share the impact of UX efforts on the member experience
- Build and streamline UX research processes
- Plan and conduct design sprints and workshops in collaboration with Consumer Experience and Digital Design teams
- Collaborate with cross-functional teams to ensure best-in-class user experience
Qualifications
- Bachelor's Degree or equivalent work experience required
- 7 years of experience in strategic planning for digital experiences with demonstrated skills in relationship building, negotiation, and conflict resolution
- 5 years of experience in digital design research, usability, and accessibility
- 5 years of leadership experience managing multiple, cross-functional teams
- 1 year of experience driving complex projects from start to finish
- 1 year of experience in project management, statistical analysis, and continuous improvement methods
Requirements
- Ability to quickly take complex technical subjects and distill them into user-friendly presentations and digital communications
- Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles, and accountability
- Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Must be a team player, be organized, and have the ability to handle multiple projects
- Excellent oral and written communication skills
Benefits
- Opportunity to shape digital UX vision while partnering with strategy, product, and development teams
- Mentorship of a high-performing UX team
- Application of design thinking to uncover opportunities
- Translation of research insights into meaningful outcomes
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