American Express is a company with a long history of innovation and a commitment to its customers and colleagues. They are seeking a Data Operations & Enablement Analyst to manage colleague data requests, ensuring compliance and efficiency while improving access to data and insights across the organization. The role involves collaboration with various teams to streamline processes and enhance data handling practices.
Responsibilities
- Managing colleague data requests from start to finish, including reviewing requests, setting priorities, assigning work, tracking progress, and closing requests when complete
- Acting as the main point of contact between data requestors, reporting and analytic teams, data enablement partners, and governance teams to ensure clarity on scope, timelines, and deliverables
- Maintaining clear and accurate documentation and status communications throughout the full life cycle of each data request
- Partnering with data governance and risk teams to ensure all data access, handling, and delivery adhere to American Express data standards, privacy requirements, access controls, and enterprise risk policies
- Monitoring and analyzing operational performance metrics (e.g., request volumes, turnaround times, service levels) to identify trends, risks, and opportunities for continuous improvement
- Identifying enhancement opportunities regarding how data requests are handled to simply processes, reduce manual steps, and make workflows more efficient
- Helping automate repeat tasks and supporting the rollout of self-service data tools that allow colleagues to access data more easily without manual effort
- Supporting training and change efforts to help colleagues understand and consistently use data request processes, tools, and governance practices across Enterprise
Skills
- Demonstrated experience in data operations, analytics enablement, workflow coordination, or data request management within a regulated or enterprise environment
- Proven ability to manage end-to-end operational processes with a strong focus on accuracy, timeliness, and compliance
- Experience analyzing operational metrics and translating insights into process improvements or automation opportunities
- Strong organizational skills with the ability to manage multiple, concurrent workstreams and shifting priorities
- Detail-oriented and analytical with a passion for continuous improvement
- Proactive problem solver who identifies inefficiencies and drives solutions with minimal oversight
- Intellectual curiosity and willingness to quickly learn AMEX systems, data environments, and cross-functional dependencies
- Demonstrated 'can-do' approach with the ability to operate effectively in ambiguous or unstructured environments, navigating uncertainty with resilience, sound judgment, and a bias toward action
- Strong customer service orientation with the ability to advocate for requestor needs while aligning to enterprise standards
- Strong written and verbal communication skills, with the ability to influence and collaborate across technical and non-technical stakeholders
- Bachelor's degree in Information Systems, Business Analytics, Data Management, Operations Management, or a related field
- Familiarity with AMEX data sources and environments, enablement platforms, or self-service tools (e.g., big data platforms, internal dashboards)
- Working knowledge of data governance principles, including data quality, access management, and privacy controls
- Proficiency in Microsoft Excel/Sheets for tracking and analysis and PowerPoint for executive-ready communications
- Prior experience supporting Human Resources or colleague-focused data domains
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services. It was founded in 1850, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.americanexpress.com.
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