Are you a customer-focused sales professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Sales and Service Representative. In this dynamic role, you'll have the opportunity to work in a hybrid work model, combining remote work with time in our arenaflex office. As a key member of our team, you'll be responsible for providing top-notch customer service, meeting sales goals, and driving customer satisfaction.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that empower individuals and businesses to connect, communicate, and thrive. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of passionate individuals who anticipate, lead, and believe that listening is where learning begins. At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**Your Responsibilities**
As an Experienced Customer Sales and Service Representative, your responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns and be driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years of relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Bachelor's degree in a related field
* Experience working in a hybrid work model
* Proven track record of meeting sales goals and delivering exceptional customer service
* Strong knowledge of arenaflex's products and services
* Experience with sales and customer service software and systems
**What We Offer**
As an Experienced Customer Sales and Service Representative at arenaflex, you'll enjoy a competitive salary, commensurate with experience, and a comprehensive benefits package, including:
* Health and wellness benefits
* 401(k) Savings Plan
* Stock incentive programs
* Paid time off
* Adoption assistance and tuition assistance
* Award-winning total rewards package
**Work Environment and Culture**
In this remote role, you'll work from home with occasional in-person trainings and meetings. Our arenaflex office is a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills and career. You'll have access to:
* Ongoing training and development programs
* Mentorship and coaching opportunities
* Opportunities for advancement and career growth
* A culture that encourages learning, innovation, and creativity
**How to Apply**
If you're a motivated and customer-focused sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.