At arenaflex, we're on a mission to revolutionize the way people care for their pets. As a leading online pet pharmacy and veterinary assistance company, we're committed to providing exceptional customer service and support to our clients and partners. We're now seeking a highly motivated and customer-focused individual to join our team as an Experienced Customer Support Representative – Pet Pharmacy and Veterinary Assistance.
**About arenaflex**
arenaflex is a rapidly growing online pet pharmacy and veterinary assistance company that's dedicated to providing top-notch customer service and support to our clients and partners. Our team is passionate about delivering exceptional experiences and making a positive impact on the lives of pets and their owners. We're proud to offer a dynamic and supportive work environment that fosters growth, learning, and collaboration.
**Why You'll Love Working at arenaflex**
At arenaflex, we prioritize the well-being, health, and culture of our employees and clients. We offer a range of benefits and perks that make us a great place to work, including:
* Competitive starting wages
* Opportunities for wage increases starting after 3 months of service
* Environment-controlled climate
* Employee 20% Discount Program at arenaflex for all your pet needs
* 401(k) with company matching
* Group building events and company-supported lunch meetings
* Career development and advancement opportunities
* Protection qualification on the first of the month
* Sponsored childcare, adult, and pet backup care through Care.com
* Discounts on various items through the LifeMart Discount platform
**What You'll Do**
As an Experienced Customer Support Representative – Pet Pharmacy and Veterinary Assistance, you'll be responsible for:
* Connecting directly with veterinary centers to arrange prescription approvals, resolve client issues, and explain order requests
* Examining and resolving issues to determine suitable solutions for clients and facility partners, and following up on a case-by-case basis to resolve issues
* Completing accurate data entry of prescriptions into arenaflex's healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention, patience, sympathy, and generosity to clients and partners alike
* Working with a willingness to learn and grow, and being open to feedback and input from colleagues and supervisors
* Communicating with veterinary facilities via telephone (sometimes via other stations depending on the situation) with various topics, primarily using our internal program and systems to investigate solutions and record center note accounts, so being thorough is essential
* Expecting a significant portion of the business day to be spent on outbound veterinary facility/client telephone contacts
**What You'll Need**
To succeed in this role, you'll need:
* Excellent communication skills (written, verbal, and listening)
* Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
* Working with ownership, being a self-starter, and standing out to detail
* Capability with Microsoft Outlook
* High school education or equivalent
* Ability to maintain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable
* Decisive reasoning abilities
* Demonstrated ability to perform multiple tasks and perform well in a fast-paced environment
* Ability to adapt to change as per the business needs of the organization
* Flexibility to move schedule and stay at work longer than required on a case-by-case basis by the specialty unit
* Ability to maintain confidentiality and secure sensitive information
* Ability to pass background checks
**Your Future Starts Here**
If you're passionate about delivering exceptional customer service and support, and you're looking for a dynamic and supportive work environment that fosters growth and learning, then we want to hear from you! Apply now to join our team as an Experienced Customer Support Representative – Pet Pharmacy and Veterinary Assistance.