At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our Strategic Account Services (SAS) team, you'll play a vital role in shaping the future of our program and driving business growth for our most influential Sellers on the Amazon Store. If you're a strategic thinker with a passion for customer success, we want to hear from you.
**About arenaflex**
arenaflex is a leading e-commerce company that's committed to empowering our Sellers to succeed on the Amazon Store. We're a dynamic team of innovators, thinkers, and problem-solvers who are dedicated to delivering exceptional customer experiences. Our Strategic Account Services team is at the forefront of this mission, working closely with our Sellers to identify and execute new opportunities for growth and success.
**Job Summary**
As a Premium Beauty Senior Customer Success Manager, you'll be responsible for driving business growth for our Sellers by providing customized insights and recommendations, educating them on relevant tools, products, and services, and delivering a positive experience with our program. You'll work closely with our Sellers to identify and prioritize the right inputs and outputs to deliver value and growth, and you'll be a trusted advisor and business advocate for our Sellers.
**Key Responsibilities**
* **Business Growth**
+ Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.
+ Analyze data and trends to identify, action, and/or influence long-term opportunities to maximize potential for your assigned portfolio of Sellers.
+ Act as a strategic and influential partner for your Sellers, proactively seeking out new opportunities for customers and Sellers.
+ Create tailored solutions and recommendations, where out-of-the-box thinking is necessary.
+ Present compelling value propositions using a strategic and consultative approach.
* **Seller Relationship Management**
+ Build effective working relationships with your Sellers, being a trusted advisor and business advocate.
+ Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA.
+ Drive optimal program and Customer Success Manager satisfaction.
+ Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality.
* **Program Process Excellence**
+ Act as a thought leader in defining success criteria and understanding business needs of Sellers in an ever-changing business environment.
+ Improve team efficiency and optimize previously defined processes.
+ Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams.
+ Assist with the definition and design of tools, standard operating procedures, and processes of Seller Services.
**Essential Qualifications**
* 4 years of professional experience in the Beauty industry with Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.
* Bachelor's degree or equivalent.
* Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
* Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
* Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
* Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
* Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
**Preferred Qualifications**
* Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B.
* Communication and presentation skills.
* Effective territory/account management.
* Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
* Understanding of retail math and formulas for the purpose of making business decisions.
* Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
* Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
**What We Offer**
* Competitive salary and benefits package.
* Opportunity to work with a dynamic and innovative team.
* Professional development and growth opportunities.
* Flexible work arrangements, including remote work options.
* Access to cutting-edge technology and tools.
* Collaborative and inclusive work environment.
**How to Apply**
If you're a motivated and strategic thinker with a passion for customer success, we want to hear from you. Apply now to join our team and be a part of shaping the future of arenaflex's Strategic Account Services program.