Note: The job is a remote job and is open to candidates in USA. CBRE is a leading global real estate services firm, and they are seeking a Customer Service Coordinator to provide information and resolve day-to-day issues regarding products and services. This role involves answering service requests, responding to customer inquiries, and coordinating logistics while adhering to company procedures.
Responsibilities
- Answer incoming service requests, via phone, chat, email & online requests
- Respond to customer inquiries and concerns
- Escalate, as necessary
- Generate and follow up on service request work orders for completion
- Schedule meetings and coordinate logistics as needed
- Update company systems, customer service databases, and spreadsheets
- Contact customers for updated information, as necessary
- Run and distribute various ad hoc reports for review
- Lead by example and model behaviors that are consistent with CBRE RISE values
- Guide team through the application of basic knowledge
- Suggest improvements to existing processes and solutions to improve the efficiency of the team
- Evaluate and select solutions from established options
- Impact through clearly defined duties, methods, and tasks are described in detail
- Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion
- Deliver own output by following defined procedures and processes under close supervision
Skills
- High School Diploma or GED with up to 2 years of job-related experience
- Ability to follow basic work routines and standards in the application of work
- Communication skills to exchange straightforward information
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc
- Strong organizational skills with an inquisitive mindset
- Basic math skills
- Ability to calculate simple figures such as percentages, discounts, and markups
Company Overview
- Operating across every dimension of commercial real estate, CBRE sees more so you can do more. It was founded in 1906, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.cbre.com.
Company H1B Sponsorship
- CBRE has a track record of offering H1B sponsorships, with 16 in 2026, 152 in 2025, 204 in 2024, 154 in 2023, 175 in 2022, 168 in 2021, 111 in 2020. Please note that this does not guarantee sponsorship for this specific role.