Introduction to American Express and Our Team
American Express is a global services company that provides customers with access to products, insights, and experiences that enrich lives and build business success. As a component of our diverse tech group, you will have the opportunity to design, code, and deliver software that makes us an essential part of our clients' digital lives. Our team is dedicated to fostering an open, collaborative, and inclusive environment where your voice is valued, and you have the autonomy to make your own decisions on what technology to use to solve complex problems.
Job Overview
We are seeking an experienced Infrastructure Engineer to join our team on a full-time basis. As an Infrastructure Engineer, you will contribute to the investigation of business, application, and technical system requirements. You will support the design, build, development, and integration of infrastructure expected to support the business portfolio or platform stage with regards to vigor, scalability, availability, and efficiency. You will also support initiatives that deliver serviceable end-to-end system solutions that adhere to Innovation standards.
Key Responsibilities
- Plan, assign, and manage the efficient use of Functional Support resources for the duration of the development life cycle, across multiple development groups.
- Oversee break/fix, incident, and issue activities across the team.
- Manage Engineers as well as Implementation Testers in the local market group.
- Monitor, control, and report Functional Support consumption throughout the development life cycle.
- Act as the primary point of contact for business/development groups or vendors needing support in resolving issues.
- Coordinate Operations resources in the goal/prevention of issues where necessary. Prevention includes ensuring the proper performance monitors are set up for critical applications.
- Implement production validation practices.
- Work with the use of technical informed authority capability to optimize the design of technical solutions/upgrades.
- Aid in quality assessments by supporting quality rating measures on key changes.
- Contribute to the development of policies and procedures for the production and management support capability.
- Deliver ITIL (Information Technology Infrastructure Library) compliance process conformance for incident, issue, and change management.
Essential Qualifications
To be successful in this role, you will need to have:
- 2+ years of engineering experience in a mainframe environment.
- Experience with the design and implementation of mainframe and distributed applications.
- 2+ years of experience with mainframe infrastructure, hardware, and operating systems.
- 2+ years of experience monitoring issues, change and incident lines, enforcing compliance with capability, root cause analysis, and change quality targets.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Excellent written and verbal communication skills.
- Past experience in a operations or support role.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong technical skills, including experience with mainframe infrastructure, hardware, and operating systems.
- Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong attention to detail, with a focus on delivering high-quality results.
Career Growth Opportunities and Learning Benefits
At American Express, we are committed to helping our employees grow and develop in their careers. As an Infrastructure Engineer, you will have access to a range of training and development opportunities, including:
- Technical training and certification programs.
- Leadership development programs.
- Mentorship opportunities.
- Access to industry conferences and events.
Work Environment and Company Culture
At American Express, we pride ourselves on our positive and inclusive company culture. Our employees are our greatest asset, and we are committed to creating a work environment that is supportive, collaborative, and fun. As an Infrastructure Engineer, you will be part of a dynamic and talented team, and will have the opportunity to contribute to the development of our company culture.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A competitive hourly rate of $26 per hour.
- Comprehensive health and wellness benefits.
- Retirement savings plan.
- Paid time off and holidays.
- Access to exclusive employee discounts and perks.
Conclusion
If you are a motivated and experienced Infrastructure Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the opportunity to work on complex and rewarding projects, and to contribute to the development of our company culture. Don't miss out on this chance to join our dynamic and talented team – apply today!
We encourage you to apply, even if you feel you're not a perfect match. We are looking for great people to join our friendly team.
Apply Now