At arenaflex, we're on a mission to revolutionize the telecommunications industry by providing exceptional customer support and innovative solutions. As a Telecommunication Customer Support Specialist, you'll play a vital role in representing arenaflex as the main operations contact for our existing and new customer base. If you're a seasoned professional with a passion for delivering top-notch customer service, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of telecommunications services, dedicated to empowering businesses and individuals with cutting-edge technology and unparalleled support. Our team is comprised of industry experts who share a common goal: to exceed customer expectations and drive growth through innovation. As a Telecommunication Customer Support Specialist, you'll join a dynamic and collaborative environment where your skills and expertise will be valued and nurtured.
**Key Responsibilities**
As a Telecommunication Customer Support Specialist, your primary responsibilities will include:
* Representing arenaflex as the main operations contact for our existing and new customer base
* Managing and supporting customers through various channels, including new orders, MAC orders, move orders, complex orders, and disconnect orders
* Resolving billing ticket issues and trouble tickets in a timely and efficient manner
* Escalating and monitoring outages to ensure prompt resolution
* Project managing all orders through completion, including voice and data migrations
* Building inventory records utilizing customer service records (CSRs)
* Implementing projects to local and interexchange (IXC) telcos, including AT&T, Verizon, Sprint, Lumen, Windstream, and other telecommunications companies
* Reviewing telecom order packages, submitting to carriers, and managing projects through installation
**Qualifications**
To succeed in this role, you'll need to possess the following qualifications:
* 10+ years of high-level experience in a related field operations within a telecommunications company
* Excellent customer service skills and interpersonal skills
* Advanced level skills in MS Office, with a focus on Excel
* Ability to work under pressure and multitask
* Proactive, self-motivated, and determined attitude
* Customer-focused with an eagerness to engage when issues are encountered
* Strong problem-solving skills and ability to think critically
* Excellent communication and issue resolution skills
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Background in managing legacy telco products, including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
* Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
* Ability to understand, analyze, and explain Telco USOCs on CSRs
* Experience with project management tools and software
**What We Offer**
As a Telecommunication Customer Support Specialist at arenaflex, you can expect:
* A competitive salary and benefits package
* Opportunities for career growth and professional development
* A dynamic and collaborative work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and innovative solutions
* A comprehensive training program to ensure your success
**Work Environment**
As a remote worker, you'll have the flexibility to work from the comfort of your own home or office. arenaflex provides a virtual office environment, complete with the necessary tools and resources to ensure your success.
**How to Apply**
If you're a motivated and customer-focused professional with a passion for telecommunications, we want to hear from you. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Contact Information**
arenaflex
[insert contact information]
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.