About the position
Manages the after-hours on-call administrative operations for assigned branches. This position is 100% remote for overnight, weekends, and holidays. Ensures that patient care and services are delivered appropriately and timely during after-hours and holiday coverage. Impacts patient, family and referral source satisfaction directly.
The ideal candidate will be proficient with Homecare Homebase (HCHB), both PointCare and back office / R2 application.
Responsibilities
• Triage hospice calls appropriately during assigned shift and all company holidays.
• Provide an environment which fosters continuous quality assessment performance improvement (QAPI); maintain high standards of patient care, integrity and cost effectiveness.
• Provide a focused effort to reduce unnecessary hospitalizations and emergency department (ED) trips during after-hours and holidays.
• Receive, review and enter patient referral information appropriately. Work with local branch to schedule patient admission during the weekend or holiday ensuring a same day admission philosophy.
• Enter on-call coordination note in patient electronic record for all triaged calls.
• Promote effective performance and delivery of after-hours hospice; guide clinicians appropriately.
• Assist in the orientation of new triage nurses.
• Contact local leadership appropriately for follow-up on time sensitive issues.
Requirements
• Must be a registered nurse (RN).
• Must have two years of full-time experience in hospice nursing.
• Proficiency with Homecare Homebase, both R2 and PointCare is required.
• Must have 5 years of full-time experience as a RN.
• Must have one year of full-time experience in a supervisory hospice RN position..
• Must be able to work assigned shift and all company holidays.
Benefits
• 30 days PDO – Up to 6 weeks (PDO includes company observed holidays)
• Continuing education opportunities
• Scholarship program for employees
• Matching 401(k) plan for all employees
• Comprehensive insurance plans for medical, dental and vision coverage for full-time employees
• Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees
• Flexible spending account plans for full-time employees
• Minimum essential coverage health insurance plan for all employees
• Electronic medical records and mobile devices for all clinicians
• Incentivized bonus plan