Join the Team: Licensed Personal Lines Insurance Agent - Property & Casualty
Are you a motivated and customer-focused insurance professional looking for a new challenge? Do you have a passion for helping others and a knack for navigating the complexities of property and casualty insurance? If so, we have an exciting opportunity for you to join our team as a Licensed Personal Lines Insurance Agent, P&C. As a core part of our remote team, you'll have the chance to work from the comfort of your own home, interact with customers via inbound and outbound calls and/or the internet, and drive success in a fast-paced and dynamic environment.
About Our Company and Culture
At Concentrix, we're dedicated to delivering exceptional customer experiences and building a culture of inclusivity, diversity, and growth. Our company values are centered around putting our customers first, embracing innovation, and fostering a collaborative and supportive work environment. We're proud to offer a range of programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support. From our Network of Women and Black Professionals to our LGBTQ+ Pride and Ability (Disabilities) groups, we're committed to creating a workplace where everyone feels welcome and valued.
Job Summary
As a Licensed Personal Lines Insurance Agent, P&C, you'll play a critical role in representing our leading Property & Casualty client and assisting members with their insurance needs. You'll address inquiries regarding billing and property casualty policies, resolve questions and issues with accuracy, and provide a positive and welcoming experience for our customers. If you're a licensed insurance professional with a passion for helping others and a strong work ethic, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Interact with customers via inbound and outbound calls and/or the internet to address their insurance needs and provide exceptional customer experiences.
- Represent our leading Property & Casualty client and assist members with their insurance needs, including answering questions and resolving issues.
- Address inquiries regarding billing and property casualty policies, and process changes with accuracy.
- Provide a positive and welcoming experience for our customers, being empathetic and thorough in answering inquiries.
- Utilize basic computer navigation skills and PC knowledge to efficiently manage customer interactions and policy information.
- Develop and maintain a strong understanding of our company's products and services, as well as industry trends and regulations.
Requirements
Essential Qualifications
- 1+ year of customer service experience: We look for candidates with a proven track record of delivering exceptional customer experiences and building strong relationships.
- Active resident license to sell P&C insurance: You must hold a valid license to sell property and casualty insurance in your state of residence.
- Verifiable High school diploma or GED: We require a high school diploma or equivalent as a minimum educational requirement.
- Basic computer navigation skills and PC knowledge: You should be proficient in using computers and software applications to manage customer interactions and policy information.
- Proficiency in fast-paced multi-tasking: Our agents must be able to handle multiple customer interactions simultaneously while maintaining a high level of accuracy and attention to detail.
- Eagerness to learn new technologies: We're looking for candidates who are comfortable with learning new software applications and technologies.
- Passion for helping others: Our agents must be empathetic and genuinely interested in helping our customers achieve their insurance goals.
- Patient and empathetic nature: You should be able to remain calm and composed in high-pressure situations and provide exceptional customer experiences.
- Ability to pass a background check: We require a background check for all new hires.
- Must reside in the United States or have a valid U.S. address for residence: Our agents must be U.S. residents or have a valid U.S. address.
Preferred Qualifications
- Bilingual or multilingual skills: We welcome candidates who speak multiple languages and can interact with customers in their native language.
- Previous experience in the insurance industry: Candidates with prior experience in insurance sales or customer service are highly valued.
- Strong analytical and problem-solving skills: Our agents should be able to analyze complex policy information and resolve issues efficiently.
Benefits and Perks
We offer a comprehensive benefits package that includes:
- Competitive salary: $18.00 an hour during training (English) and $20.00 an hour during training (Spanish).
- Shift differential: Additional pay for evening and weekend hours worked.
- Paid training: 6 weeks of classroom training and 7 weeks of transition training to help you succeed in your role.
- Performance-based incentives: Opportunities to earn bonuses and incentives based on your performance.
- Lucrative employee referral bonus opportunities: Refer a friend to our team and earn a bonus.
- Company networking opportunities: Join one of our many employee resource groups, including Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
- 401K with company match: Save for your future with a 401K plan and company match.
- Paid PTO and holidays: Enjoy paid time off and holidays throughout the year.
- Medical, dental, and vision insurance: Comprehensive health insurance coverage for you and your family.
- Comprehensive Employee Assistance Program (EAP): Access to confidential counseling and support services.
- Health and wellness programs: Take advantage of our health and wellness initiatives, including trained partners to help promote a healthy you.
- Mentorship programs: Support your career growth with our mentorship programs.
- Programs and events that support diversity, equity, and inclusion: Participate in events and activities that promote diversity, equity, and inclusion.
- Celebrations and recognition: Join us for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
Career Growth Opportunities
At Concentrix, we're committed to helping our agents grow and develop their careers. With our mentorship programs, training initiatives, and opportunities for advancement, you can take your career to the next level. Whether you're looking to move into a leadership role or specialize in a particular area of insurance, we have the resources and support to help you achieve your goals.
Why Join Our Team?
We're looking for talented and motivated insurance professionals to join our team. If you're passionate about helping others, have a strong work ethic, and are looking for a new challenge, we encourage you to apply. With our comprehensive benefits package, opportunities for career growth, and supportive work environment, you'll have everything you need to succeed.
How to Apply
If you're excited about this opportunity and have the skills and experience we're looking for, please submit your application today. Don't miss out on the chance to join our team and start building a rewarding career in insurance.
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