Join the Walt Disney Company's Innovative Global Technology Team as a Manager, Application Support (SAP BRIM)
We are seeking an exceptional leader to join our dynamic Global Technology team as a Manager, Application Support (SAP BRIM). As a key member of our Application Support team, you will play a pivotal role in delivering world-class support services to our users across the globe. This is a unique opportunity to leverage your technical expertise, leadership skills, and passion for innovation to drive success in a fast-paced and ever-evolving environment. As a remote leader, you will have the flexibility to work from anywhere while being part of a team that is shaping the future of entertainment and technology.
About the Walt Disney Company
The Walt Disney Company is a world-renowned leader in entertainment, media, and technology. With a rich history spanning nearly a century, we have established ourselves as a pioneer in innovation, creativity, and customer experience. Our Global Technology team is at the forefront of this innovation, driving the development and implementation of cutting-edge technologies that bring magic to our guests and customers worldwide.
Job Summary
As a Manager, Application Support (SAP BRIM), you will be responsible for leading a team of application support professionals to deliver 24x7 user and technical support services. You will partner with business stakeholders, solution architects, and multiple vendors to identify opportunities for improved customer service, increased agility, and availability. Your expertise in SAP BRIM and application support will be instrumental in driving the development and implementation of new services, managing performance against contractual terms, and ensuring the operationalization of Service Operations, Knowledge Management, Continuous Improvement, Service Level, and Availability Management across the team.
Key Responsibilities
- Lead and manage a team of application support professionals to deliver high-quality, timely, and effective support services to users across the globe.
- Partner with business stakeholders, solution architects, and vendors to identify opportunities for improved customer service, increased agility, and availability.
- Develop and implement an agile-based request management workflow focused on maximizing velocity, improving quality, and reducing backlog.
- Manage the application development lifecycle to ensure quality and timely resolution of application defects/problems and enhancement requests.
- Ensure the operationalization of Service Operations, Knowledge Management, Continuous Improvement, Service Level, and Availability Management across the team.
- Develop and guide direct reports by providing career path conversations and mentoring, helping them achieve their goals through effective development and training plans.
- Collaborate with multiple vendors/partners to deliver existing services against Key Performance Indicators, managing performance against contractual terms, and identifying new or rationalizing existing services.
Essential Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 5 years of experience in application support, preferably in SAP BRIM or similar technology.
- Proven leadership and management experience in a fast-paced, dynamic environment.
- Strong technical skills in SAP BRIM, application support, and problem-solving.
- Excellent communication, interpersonal, and stakeholder management skills.
- Ability to work in a remote environment and collaborate with global teams.
Preferred Qualifications
- Master's degree in Computer Science, Information Technology, or related field.
- ITIL or similar service management certification.
- Experience with agile methodologies and request management workflows.
- Familiarity with Disney's technology stack and architecture.
- Experience in managing vendors and partners.
Skills and Competencies
- Strong technical skills in SAP BRIM, application support, and problem-solving.
- Excellent leadership and management skills, with the ability to motivate and guide team members.
- Effective communication, interpersonal, and stakeholder management skills.
- Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and projects.
- Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop creative solutions.
- Ability to collaborate with global teams and vendors.
Career Growth Opportunities and Learning Benefits
At the Walt Disney Company, we are committed to the growth and development of our employees. As a Manager, Application Support (SAP BRIM), you will have access to various learning and development opportunities, including:
- Training and certification programs in SAP BRIM and related technologies.
- Leadership development programs and mentoring opportunities.
- Career path conversations and development plans.
- Opportunities to work on high-profile projects and collaborate with global teams.
Work Environment and Company Culture
As a remote leader, you will have the flexibility to work from anywhere while being part of a team that is shaping the future of entertainment and technology. Our company culture is built on the principles of innovation, creativity, and customer experience. We value diversity, equity, and inclusion and strive to create an inclusive environment for all employees.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive salary reflecting our commitment to attracting the best talent.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Retirement savings plan and employee stock purchase plan.
- Paid time off and holidays.
- Opportunities for career growth and development.
Conclusion
If you are a motivated and results-driven leader with a passion for innovation and customer experience, we encourage you to apply for this exciting opportunity as a Manager, Application Support (SAP BRIM). Join our dynamic Global Technology team and be part of shaping the future of entertainment and technology.
Apply now and take the first step towards a rewarding new role!
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