Join the Global Payments Team as a Remote Bilingual Spanish Fraud Specialist
Global Payments, a renowned leader in innovative payment technology solutions, is seeking a detail-oriented and analytical Remote Bilingual Spanish Fraud Specialist to join our dynamic team. As a critical member of our fraud detection and prevention team, you will play a vital role in safeguarding our customers' transactions and ensuring the security of our payment systems. This is an excellent opportunity for a motivated and organized individual to develop foundational skills in identifying fraudulent activity and contribute to the success of our company.
About Global Payments
With 24,000 employees worldwide, Global Payments enables millions of secure transactions across over 100 countries every day. Our company is committed to fostering innovation, providing exceptional customer service, and promoting an inclusive and collaborative culture that supports personal and professional growth. We offer a comprehensive benefits package, opportunities for professional development, and a dynamic work environment that encourages creativity and teamwork.
Key Responsibilities
- Fraud Detection and Investigation: Analyze credit card account activity to detect and investigate potential fraud, ensuring the security of transactions and protecting our customers.
- Customer Communication: Respond to inbound calls and make outbound calls to gather details about suspicious transactions, providing excellent customer service and resolving issues efficiently.
- Documentation and Reporting: Document findings thoroughly to support ongoing investigations, maintaining accurate records and reports.
- Account Inquiries and Service Level Agreements (SLAs): Handle 25+ account inquiries per hour, adhering to SLAs and ensuring timely resolution of customer concerns.
- Credit Card Processing: Assist with processing lost or stolen credit card reports, including blocking and transferring compromised accounts, and process credit card replacement orders and shipping requests.
- Professional Development: Develop foundational skills in identifying fraudulent activity through training, research, and guidance from experienced team members.
Requirements and Qualifications
Essential Qualifications:
- Education: High School Diploma or equivalent required.
- Experience: At least 6 months of recent contact center or work-from-home contact center experience within the last 18 months.
- Language Skills: Bilingual Spanish required; bilingual candidates receive a 20% language differential, increasing hourly pay from $15.00 to $18.00.
- Flexibility: Flexibility to work mid to late shifts, including weekends.
- Technical Requirements: Comfortable being on camera during working hours for collaboration and supervision.
Preferred Qualifications:
- Experience: One year of recent contact center or work-from-home contact center experience.
- Industry Experience: Experience in banking, fraud detection, or collections.
Skills and Competencies
- Analytical Skills: Ability to learn and apply company policies and procedures to routine tasks.
- Communication Skills: Strong communication skills and attention to detail.
- Adaptability: Works well in structured environments with limited decision-making required but can adapt to occasional deviations.
- Supervision: Comfortable working under close supervision with clear instructions.
Compensation and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Hourly Pay: $15.00 per hour (plus 20% differential for bilingual Spanish candidates, equating to $18.00 per hour).
- Medical, Dental, and Vision Care: Comprehensive medical, dental, and vision care benefits.
- Employee Assistance Programs (EAP): Access to EAPs for support and guidance.
- Paid Time Off and Recognition Programs: Paid time off and recognition programs to reward outstanding performance.
- Retirement and Investment Options: Retirement and investment options to support long-term financial planning.
- Charitable Gift Matching Programs: Charitable gift matching programs to encourage giving back to the community.
- Global Days of Service: Opportunities to participate in Global Days of Service, promoting teamwork and community engagement.
Career Growth Opportunities and Learning Benefits
At Global Payments, we are committed to supporting the professional growth and development of our employees. This role offers opportunities to:
- Develop Foundational Skills: Develop foundational skills in identifying fraudulent activity through training, research, and guidance from experienced team members.
- Advance in Your Career: Advance in your career with opportunities for promotion and professional growth.
- Enhance Your Skills: Enhance your skills and knowledge through ongoing training and development programs.
Work Environment and Company Culture
Our company culture is built on a foundation of innovation, teamwork, and customer satisfaction. We offer a dynamic work environment that encourages creativity, collaboration, and growth. As a remote employee, you will have the flexibility to work from home and maintain a healthy work-life balance.
Why Join Global Payments?
By joining Global Payments, you will be part of a team that is committed to:
- Innovation: Fostering innovation and staying at the forefront of payment technology solutions.
- Customer Satisfaction: Providing exceptional customer service and ensuring customer satisfaction.
- Employee Growth: Supporting the professional growth and development of our employees.
- Community Engagement: Encouraging community engagement and giving back to the community.
How to Apply
If you are a motivated and organized individual with a passion for fraud detection and prevention, we encourage you to apply for this exciting role. To apply, please:
- Submit Your Application Online: Submit your application online through our website.
- Complete an On-Demand Digital Interview: Complete an on-demand digital interview as part of the application process.
- Await Recruiter Review and Follow-Up: Await recruiter review and follow-up for a final phone interview.
Equal Opportunity Employer
Global Payments Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, disability, veteran status, or any other protected status under applicable law. Applicants requiring accommodations during the application or interview process should contact our Human Resources department.
Conclusion
We are excited to welcome a new team member to our dynamic team of fraud detection and prevention professionals. If you are a motivated and organized individual with a passion for identifying and preventing fraudulent activity, we encourage you to apply for this exciting role. Join our team and contribute to the success of our company while developing your skills and advancing your career.
Apply Now