Job Description: As a Follow Up Care Coordinator at MetaPhy, you will play a crucial role in delivering patient education, support, and care through our telehealth platform. You will be responsible for a caseload of 250-260 patients monthly with a minimum of 10 successful patient calls per day. This is a performance-based role: meeting the weekly quota is a core expectation, regardless of how many outreach calls or follow-ups are required to achieve it.
Success in this role depends on persistence, effective communication, and a proactive approach to patient engagement. Your responsibilities will include:
- Conducting patient outreach and follow ups
- Documenting interactions and observations in the electronic health record (EHR)
- Scheduling virtual patient encounters
- Providing nutritional guidance and education
- Prioritizing tasks effectively in a dynamic, fast-paced environment
- Serve as a liaison between providers, clinical staff, and patients
About MetaPhy: MetaPhy Health is a leading healthcare organization dedicated to providing innovative and personalized medical solutions to enhance patient well-being. At MetaPhy, we partner with physicians to offer the MyCare Program encompassing Medicare's Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services. Our vision is to enhance patient outcomes by providing every patient with a personal care coordinator to help with health and lifestyle support, assistance with medication management, and assistance with care coordination. We are committed to delivering high-quality patient care through cutting-edge technology and evidence-based practices.
Perks and Benefits:
- This position offers base pay of $22 per hour, with monthly commission opportunities.
- 100% work from home full-time.
- Flexible schedules Monday - Friday (day shifts).
- Friday off potential upon meeting weekly performance goals by Thursday.
- Generous time off annually: 15 days of PTO + 13 paid company holidays + 4 days of unscheduled paid leave.
- Candidate referral bonus program, $1,000 per referral.
- Paid maternity leave.
- Employee Assistance Program, inclusive of counseling sessions.
- Tuition reimbursement program.
- Competitive insurance package including medical, dental and vision.
- Wellness program that includes $$ rewards.
Responsibilities:
- Provide patient education, support, and care via telehealth platform in alignment with physician practices.
- Deliver patient specific nutritional guidance and education.
- Coordinate information between providers, clinical staff, and patients to ensure comprehensive care delivery.
- Manage and update patient-centered care plans in collaboration with healthcare team members.
- Document clinical observations, updates, and patient education in EHR.
- Schedule, confirm, and coordinate virtual patient encounters.
- Demonstrate professionalism, empathy, and effective communication skills with patients and colleagues.
- Efficiently oversee a caseload of 250-260 patients monthly through the completion of a minimum of 10 patient calls per day.
- Prioritize tasks efficiently and work effectively in a dynamic environment.
Qualifications:
- Licensed Practical Nurse (LPN) with an active license in TN or compact state.
- 1-3 years of experience with Microsoft 365, EMR/EHR, Windows operating system, and laptop/desktop professional experience (required).
- 1-2 years of experience in a healthcare setting (preferred).
- Interest in Chronic Care Management delivered through telehealth platforms.
- Legally authorized to work in the United States.
At MetaPhy, we are committed to improving patient outcomes and transforming healthcare delivery through innovation and collaboration. Join our dynamic team and be a part of our mission to make a meaningful difference in the lives of patients across the country. Apply now to embark on a rewarding career in telehealth care coordination with MetaPhy Health.