Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join arenaflex as a Customer Service Specialist – Aviva Travel Insurance, working from the comfort of your own home.
**About arenaflex**
arenaflex is a leading multinational insurance company with a strong commitment to customer experience. With over 33 million customers across 16 countries, we pride ourselves on delivering top-notch service and support. As a Customer Service Specialist, you'll be part of a dynamic team that's dedicated to serving our customers with care and attention.
**Job Overview**
As a Customer Service Specialist – Aviva Travel Insurance, you'll be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our customers. You'll work closely with our team to ensure that every customer interaction is a positive one, and that our customers feel valued and supported.
**Key Responsibilities**
* Handle customer inquiries and resolve issues related to Aviva Travel Insurance policies
* Process medical and trip upgrades for customers
* Deal with complex medical queries and screen customers' medical conditions
* Adhere to mandatory call scripts on all calls
* Use multiple systems simultaneously to provide efficient service
* Own and handle FCA regulated complaints through to completion
* Identify and record vulnerability, where patience, empathy, and support are critical
* Comply with strict FCA regulations around compliance with a key focus on customer protection
**Skills and Qualifications**
* Proficient in using/navigating PC systems within a fast-paced environment
* Fantastic verbal/communication skills
* Comprehensive experience within a customer service environment
* Open-minded and positive attitude in response to feedback to help improve
* Ability to establish collaborative customer relationships
* Good attitude and ability to interact with lots of different people
* Strong written skills with the ability to show attention to detail
* Professional and friendly manner
* Good, consistent typing speed
* Ability to take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence
**Work Environment and Culture**
As a Customer Service Specialist – Aviva Travel Insurance, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. However, you'll be expected to maintain a professional working environment, free from distractions and noise. You'll also be required to have full childcare arrangements in place during all shift times.
**Benefits and Perks**
* Competitive salary reflecting your skills and experience
* 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
* Lifestyle Benefits programme featuring thousands of discounts, special offers, and exclusive employee deals from many retailer partners
* Refer & Earn Scheme – earn up to £900 for referring a friend to work for arenaflex!
* Employee welfare support with free access to our Mental Health Employee Assistance programme and Interactive Health and Wellbeing Hub
* Life Assurance Cover & Pension Scheme
* Length of Service and monthly recognition awards
* Opportunities for career development and progression
**Career Growth and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Service Specialist – Aviva Travel Insurance, you'll have access to:
* Comprehensive training and onboarding programme
* Ongoing support and coaching to ensure you have the required knowledge and skills to succeed
* Opportunities for career development and progression within the company
* Access to our Community Online Academy, featuring free wellness, kids, and learning classes
**How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting role. Please submit your application through our online recruitment process, and we'll be in touch within 24 hours to discuss your application.
**Contact Us**
If you have any questions or would like to learn more about this role, please don't hesitate to contact us:
Tel Number: 0800 100 180
Email:
[email protected]
**Join arenaflex Today!**
Don't miss out on this exciting opportunity to join arenaflex as a Customer Service Specialist – Aviva Travel Insurance. Apply now and take the first step towards a rewarding career in customer service!