Join the Arapahoe County Department of Human Services Team: Make a Difference in Your Community
Arapahoe County Department of Human Services (ACDHS) is on a mission to build strong communities by promoting the safety, independence, and stability of individuals and families. We're seeking a dedicated and compassionate Hotline Caseworker to join our team on a fully remote basis. If you're driven by purpose and passionate about creating positive change, this role is for you.
About Us: Our Mission and Vision
At ACDHS, we're committed to ending the cycle of poverty and preventing the abuse and neglect of children and vulnerable adults through an integrated Two-Generation (2Gen) approach. This approach focuses on family-centered program design, aligning services and resources to create long-term stability and sustainability for families. By working together with multiple organizations, we aim to break the generational cycle of poverty and build strong, effective families.
Our Child and Adult Protection Services (CAPS) Division provides critical protective services to children, teens, and adults, including foster care, adoption, and adolescent services. As a Hotline Caseworker in the intake screening unit, you'll play a vital role in receiving and responding to crisis referrals, assessing situations, and providing support to those in need.
Key Responsibilities
- Receive incoming calls of a crisis nature, assessing the problem and gravity of the situation, and gathering necessary information to make an initial assessment and determine case disposition.
- Conduct thorough record checks using various state and county systems, including Trails, CBMS, and Colorado Courts.
- Provide community resources and information via telephone and email, process police and school reports, and prioritize follow-up actions.
- Complete follow-up work and callbacks as requested by the RED Team to obtain additional information and influence case disposition.
- Participate in RED Teams on a routine basis, contributing to case discussions and decision-making.
Requirements: Skills, Abilities, and Competencies
To succeed as a Hotline Caseworker, you'll need:
- A basic understanding of social casework principles and methods, including knowledge of child and adult abuse/neglect/exploitation dynamics.
- Knowledge of agency and state rules, regulations, and procedures, as well as effective parenting methods and maladaptive family dynamics.
- Excellent communication and interpersonal skills, with the ability to elicit information from callers in a timely and accurate manner.
- The ability to assess immediate crisis situations, establish a plan of action with minimal supervision, and exercise independent judgment and decision-making skills.
- Knowledge of community resources and the ability to provide appropriate referrals and support.
We're also looking for individuals who embody our core behavioral competencies:
- Accountability
- Accessibility
- Inclusivity
- Integrity
Education and Experience
A bachelor's degree from an accredited institution with a major in a human behavior science field is required. This includes degrees in social work, psychology, sociology, guidance and counseling, or child development. We're looking for individuals with a strong educational foundation and a passion for making a difference in their community.
What We Offer: Compensation, Benefits, and Perks
As a Regular Full-Time employee at Arapahoe County Government, you'll be eligible for a range of benefits, including:
- Medical, Dental, and Vision Insurance
- Life and Supplemental Life Insurance
- Short and Long Term Disability
- Mandatory Pension Plan
- Deferred Compensation Plan
- Pre-paid Legal Services
- Vacation and Sick Leaves
- Holiday pay
- Training and Educational Reimbursement Opportunities
Work Environment and Physical Demands
This is a fully remote position, working from Wednesday to Saturday, 9:00 PM - 7:30 AM. While the work environment is generally confined to a standard office setting, the role can be stressful and fast-paced. The physical demands of the job include:
- Spending 80% of the time sitting and 20% standing or walking.
- Occasional lifting, carrying, pulling, or pushing up to 20 lbs.
- Verbal and auditory capacity for constant interpersonal communication.
- Constant use of eye, hand, and finger coordination for automated office machinery.
Pre-Employment and Post-Employment Requirements
To be considered for this role, you'll need to:
- Successfully pass pre-employment testing, including an acceptable motor vehicle record (MVR) and background check.
- Possess a valid Class "R" Colorado Driver's License or be able to obtain one within two weeks of appointment.
- Undergo fingerprinting and a Colorado Bureau of Investigation (CBI) background check as part of the security clearance process.
Career Growth Opportunities and Learning Benefits
At ACDHS, we're committed to supporting the growth and development of our employees. As a Hotline Caseworker, you'll have opportunities to:
- Develop your skills and expertise in a dynamic and supportive environment.
- Participate in training and educational programs to enhance your knowledge and career prospects.
- Contribute to the development of our services and programs, shaping the future of our organization.
Join Our Team: Make a Difference in Your Community
If you're a motivated and compassionate individual looking to make a positive impact, we encourage you to apply for this exciting opportunity. As a Hotline Caseworker with ACDHS, you'll be part of a dedicated team working to create a safer, more supportive community for all. Apply now and join our mission to build strong communities and promote the well-being of individuals and families.
Ready to Apply? If you're ready to take the next step in your career and make a difference in your community, we invite you to submit your application today.
Apply Now