Introduction to Netflix and Our Risk Management Team
Netflix is a leading global entertainment service, providing a wide variety of TV series, films, and games to over 283 million paid memberships in more than 190 countries. Our mission is to entertain the world, and we strive to achieve this by offering the best-in-class content to our members. To support our growing operations, we are seeking a highly skilled and experienced Senior Analyst to join our Risk Management team. As a Senior Analyst, Casualty Claims, you will play a critical role in managing our Global Corporate and Production Casualty Claims, including workers' compensation, return to work, auto liability, and general liability claims.
Job Summary
In this exciting and challenging role, you will be responsible for managing all aspects of casualty claims, from inception to resolution, ensuring compliance with internal and external regulations. You will work closely with internal stakeholders, including HR, Safety, and Legal teams, as well as external partners, such as third-party administrators (TPAs), brokers, physicians, vendors, and payroll companies. Your expertise and collaborative approach will be essential in driving the success of our Return to Work (RTW) program, managing risk, and ensuring compliance with local, state, and federal regulations related to workers' compensation and auto liability claims.
Key Responsibilities
- Manage all Workers' Compensation and Auto/GL claims from inception to resolution, ensuring compliance with internal and external regulations.
- Approve reserves and settlements within designated authority levels, escalating high-risk cases to the Senior Manager as necessary.
- Review and analyze claims for delays, denials, and other potential issues, providing guidance on resolutions.
- Oversee and monitor the TPA and managed care vendor activities, including compliance with claim management guidelines, claim reviews, reserve reconciliations, claim audits, and other key claims management roles.
- Manage Risk Management team's involvement with litigated claims and partners with relevant functions to drive litigation strategy.
- Drive and manage RTW within assigned claims, supporting the management and success of the RTW program, ensuring compliance with relevant regulations, and assisting injured employees in their transition back to work.
- Collaborate with HR, Safety, and Legal teams to develop and implement effective RTW strategies and policies.
- Manage return to work for assigned claims, communicate work restrictions, and coordinate modified duty to reduce claims costs.
- Monitor compliance with local, state, and federal regulations related to WC and Auto/GL claims, including OSHA requirements.
- Identify potential compliance risks associated with claims and RTW, recommending corrective actions to mitigate them.
- Analyze claims data to identify trends, performance metrics, and areas for improvement in the claims management process.
- Create comprehensive reports on claims performance, including RTW success rates, compliance issues, and overall claims costs.
- Utilize and establish analytics, metrics, and benchmarking through multiple sources to evaluate loss trends and cost of risk to prioritize resources.
- Develop simple, intuitive, and actionable metrics aligned with business priorities.
- Facilitate communication between departments to streamline claims management processes and RTW initiatives.
- Develop strong partnerships and collaborate closely with internal Netflix teams, productions, and external partners (TPAs, brokers, physicians, vendors, and payroll companies).
- Provide guidance and support for loss prevention matters to ensure an open, proactive, and effective loss prevention culture.
- Support operational needs, including production kickoff meetings and other training as needed.
- Liaise (as appropriate) between Productions and TPAs.
- Maintain flexibility and openness to take on additional projects as needed.
- Present to cross-functional partners on an ongoing basis for updates to program, training, etc.
Essential Qualifications
- BA/BS degree, preferably in Risk Management or other similar field.
- 10 years of experience managing workers' compensation, auto, and general liability claims.
- Experience handling return to work and the associated interactive process.
- Demonstrated knowledge of auto liability and workers' compensation laws.
- CA Self-insured workers' compensation and other certifications/licenses preferred (WCCA, WCCP, etc.).
- Hands-on, results-driven, with strong project management skills.
- Highly analytical, with the ability to use data to drive desired results and support intelligent risk-taking.
- Strong interpersonal and communication skills, with the ability to professionally communicate both verbally and in writing with employees and outside partners, recognizing and appropriately responding to others' perspectives.
- Ability to challenge the status quo and drive change where appropriate.
- Thrives on change, pace, action, and accountability combined with an ability to adjust to changing priorities.
- Ability to support and contribute to a high-performing team.
- Demonstrated high level of collaboration within a claims team and broader cross-functional partners.
- Strong compatibility with Netflix Culture Memo and Values.
Preferred Qualifications
- Experience managing claims within a corporate risk function.
- Human Resource experience.
- Ability to handle confidential information in a discreet manner.
- Proficient in various RMIS systems, e.g., Origami.
- Proficient in G Suite and Microsoft Office, Excel.
- Critical and integrative thinker.
- High level of organization, and the ability to multi-task and manage time effectively.
Career Growth Opportunities and Learning Benefits
At Netflix, we are committed to the growth and development of our employees. As a Senior Analyst, Casualty Claims, you will have the opportunity to work with a talented and experienced team, develop your skills and expertise, and contribute to the success of our Risk Management team. You will also have access to a range of training and development programs, including workshops, conferences, and online courses, to help you stay up-to-date with the latest trends and best practices in risk management.
Work Environment and Company Culture
Netflix is a unique and dynamic company, with a culture that values innovation, creativity, and collaboration. We are a fast-paced and rapidly growing organization, with a strong focus on teamwork, communication, and mutual respect. Our employees are passionate about their work, and we are committed to creating a work environment that is inclusive, supportive, and fun. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package, to help our employees achieve a healthy work-life balance.
Compensation, Perks, and Benefits
We offer a competitive salary, with a range of $50,000-$240,000 per year, depending on experience and qualifications. Our compensation structure consists solely of an annual salary, with the option to choose how much of your compensation you want in salary versus stock options. We also offer a comprehensive benefits package, including health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits. Our employees also receive paid leave of absence programs, flexible time off, and a range of other perks and benefits.
Conclusion
If you are a motivated and experienced risk management professional, with a passion for claims management and a collaborative approach, we encourage you to apply for this exciting opportunity. As a Senior Analyst, Casualty Claims, you will play a critical role in supporting our growing Risk Management team, and contributing to the success of our organization. Don't miss out on this chance to join our dynamic and innovative team, and take your career to the next level. Apply now, and become a part of the Netflix team!
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